Rose Barnes appreciated how clean the lobby and suites were, and my dog came back happy. I felt a bit thrown off when a grooming add‑on time shifted without a heads‑up, which stretched pickup. The rate is on the higher side for my area, so I notice those hiccups more. Staff were kind, and they comped a nail trim for the mix‑up. I’m satisfied enough to return, but I’ll confirm the day’s schedule more firmly next time.