A sitter canceled a week before our trip. Support replied, but their decision stuck to the sitter’s chosen policy and platform terms. We got help finding alternatives, though fewer met our budget on short notice. The app is clean and the meet-and-greet flow worked fine earlier, so no issues there. If you book, read the policies and line up a Plan B. I’ll try again because the network is broad, but that cancellation window left me scrambling.