So, let me tell you about my recent experience. I tried to cancel and return a product after it upset my dog's stomach, but reaching out to them felt like talking to a wall. Contacted them three times, and every single time, they just said sorry for the delay, but never actually helped with the cancellation or refund. Then, out of nowhere, another order was shipped to me. It's frustrating because there's no phone number to call and get things sorted out directly. Their customer service? Not great. Honestly, after this whole mess, I don't see myself buying from them ever again. It's just not worth the hassle.