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Latest reviews in category

  • Sanjiv Katiyar reviewed
    LensDirect.com

    I ordered a lens replacement back in February 2025 and got the wrong glasses. Annoying, right? So, I reordered in March, thinking it would be sorted out. But now, the status is pending inventory, and it's been ages. I've sent multiple emails, but no one's responding. Honestly, it's frustrating. I just want my frames back at this point. This whole experience has been a mess. Definitely not what I expected.

  • Pascalina Valachi reviewed
    LensDirect.com

    I recently called customer service and got to speak with Sharrisa. What a relief! I was getting all worked up over my issue, but she stayed so calm and professional the whole time. Her calm voice actually helped me chill out too. She really knows how to handle things smoothly. It's clear she's great at what she does, and I can tell she's a huge asset to the company. Talking to her made the whole experience way better than I expected.

  • Moises Jauregui Chavez reviewed
    LensDirect.com

    I had to get my glasses re-lensed, and man, it took a bit longer than I expected. But then I talked to Jamal. This guy, he’s a legend. He managed to update my shipment method to what he called "light speed." Seriously, Jamal, you’re amazing, better than anyone else I’ve dealt with. You made my day. Thanks a million!