You know that feeling when everything just clicks? That was me on the phone with Lens Direct today. I had to switch my payment method because I stopped using PayPal, and honestly, I was expecting a bit of a hassle. But then Jamal picked up, and it was like talking to a friend who just gets it. My account info was already pulled up, ready and waiting, like he was expecting me. It felt like he knew exactly what I needed before I even said it. No stress, no fuss—just straightforward help. It's nice when customer service feels more like a conversation than a chore, and Jamal nailed it.