Kind and polite staff who guided me to what I needed in a nicely filled shop. Used the 20% off coupon without problam. Happy with what I bought and managed to get everything shown in the recent catalogue.
I ordered on a weekend with free delivery, which was great since my local shop didn’t have one item I needed, so I didn’t have to do a click and collect order there.
I also appriciate that Lakeland give a 3 year guarantee on all products.
Diabolical customer service and I believe unlawful behaviour.
Had a failed delivery of an item last week it's probably been lost or stolen from the courier company they use.
After a few days of when it was supposed to be delivered Harts now want me to wait 10 days before requesting a refund.
Pretty outrageous and I've asked for this in writing and so far nothing.
PayPal resolution has been started.
The sign of a decent company is when things don't go to plan how they react and look after there customers, unfortunately Hart's have behaved disgraceful in this instance and my view are best avoided.