I needed to have an injury examined, and the support from Faye was really good.
Through a helpful text chat, they guided me on how to use the app to book with an English-speaking provider. The insurance covered the appointment directly, so no need for a reimbursement claim.
The doctor assured me my elbow wasn’t broken and gave a timeline for when the sharp pain should ease. Very comforting.
I liked how simple it was to get the appointment through the app. The hospital was clean, easy to navigate, no waiting, doctor was knowledgeable and spoke good English. A nice experience!
There was also an email follow-up from a Faye customer service rep a few days later. Really nice!
