I had Orkin visit my house on March 13th after seeing a mouse inside. When the technician came, he made me very worried by saying I had a big mouse problem and suggesting I take out all the insulation in my attic and put in new insulation from them. He showed me what he said were mouse trails in the insulation and claimed there were lots of them. The price for this was over $10,000.
My wife didn’t feel right about this, so we decided to ask someone else. Orkin charged me $270 for the visit, but all they did was put out four poison traps. The second expert I called was very honest—he walked around the whole house with me and explained that the "tracks" were just marks from electrical wires, not from mice. In the end, there was no mouse problem at all.
I have had traps out for more than two weeks, and the house has been empty for a week with no mouse signs. The traps haven’t been touched. It looks like the poison Orkin used might have killed the one mouse that was there, but I can’t find it, and now my house has a horrible smeel.
I called Orkin to complain, and they said a manager would call me that day, but it has been three days, and I still have no answer. I want my money back. Orkin was not honest and tried to sell me things I didn’t need. After I said no to the $10,000 price for insulation, the technician called me three times, and on the last call, he said he could do it for just over $9,000. This felt like a trick.
I really think people should stay away from Orkin. They are not trustworty, and I feel like they took advantage of me.
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