I ordered a bunch of stuff for Christmas presents and they arrived pretty fast. I didn't check the packages immediately, but when I did, I realized one thing was missing. I shot an email to the company and Jessica replied quickly. She was super nice and helpful. In a couple of weeks, I got the missing item, just in time for Christmas. Everything I got was as described. One of the gifts was for my 87-year-old mom and had photos of her beloved cat on it. She absolutely loved it. Made me look like a hero! Definitely ordering from them again.