So, I got this bracelet with a picture of my dog on it, you know, as a memory. The picture was on a stone, but it fell out just a week after I got it. I reached out to the company, sent them all the photos they needed. They said they'd check it out, but then nothing. A week later, I followed up, and they just told me my order was delivered. I reminded them about the issue, and they said it was past the 30-day refund window, but I knew it wasn't. I told them I contacted them immediately after it happened, but they just brushed it off. It’s so frustrating because that bracelet was really special to me.