I decided to surprise my wife with a 3D customizable mug for our anniversary. I was pretty excited about adding her name to it. I remember typing her name, checking it twice, and clicking "add to cart" while seeing her name there. When the mug finally arrived, I was disappointed. It wasn't 3D as promised, and her name was missing. I reached out to GoDuckee's customer service, but their response felt defensive. They sent a screenshot showing the "custom name" field was empty and refused to fix the issue, only offering a 30% discount on another order. I'm pretty sure the website had a glitch, but they pinned the blame on me. After checking their poor reputation online, I should've been more cautious. Lesson learned: always research before buying.