I don't know where to begin with this review as there are so many negatives relative to this company. The only reason I decided to order from SunnyFlowerDelivery.com was the unique floral arrangement I chose. My son passed from cancer complications after 4 1/2 years and I was looking for something special. I found it but unfortunately this company was the only one that offered it. When you want to place an order there were no issues, quick and easy, however, that is where it ends. Getting them to deliver to the funeral home was a problem, I wondered why, but they said they could deliver it to my home. So I paid extra for shipping to receive by 1:00 pm on a Saturday, funeral was Sunday. I would try to contact them to check the progress of my order which is a living nightmare. When you call you are greeted by "AI" Frank. The options to choose from were limited to basic order information. I wanted to speak to a "live" agent. Then you get put in a "cue" and wait. When I finally made to the next in line status the "AI" came back on you get cut off. I tried at least three times, same story. Then when you try to communicate with "AI" it said there is no cue! I emailed, texted, left messages any form of contact available. After a day goes by finally got a response. The order was being prepared. That was a lie. So 1:00pm Saturday came and went, no delivery. Went through the whole "AI" fiasco again. Finally I got to talk to a person, not much better than "AI" I could barely understand a word they said. After quite a while deciphering the conversation and being put on hold they said the florist needed more time and asked if they could deliver Monday, a big NO as the services were on Sunday. Then they said they would deliver Sunday, the DAY OF the funeral by 11:00am. I said ok. Keep in mind this was for my SON! Needless to say nothing arrived. At this point I was really losing my patience. I called the following day, same hassle with "AI" finally spoke to a person. I told them I never received the order and wanted a full refund. They asked if I wanted the flowers put in vases instead? WTF. I lost it at this point. I filed a dispute with my credit card company just to cover every base. For $242 all I got was nothing for my son's funeral, a lot of attempts to communicate, a lot of wasted time and a raging headache. DO NOT EVER GIVE THIS COMPANY A MINUTE OF YOUR TIME let alone any of your money. The disappointment is beyond description on top of not having my very special floral arrangement for my son.
