I decided to try out this plant company everyone’s talking about, but it didn’t quite go as planned. I ordered a ficus, and when it showed up, it was in rough shape—covered in scale and with some brown spots. Not what you expect when you're dropping over $200, right? Customer service did send out a replacement, which was nice, but the initial plant sat by my other plants for almost a day. Now I’m worried about the bugs spreading. And the customer service replies? Some felt like they were written by a bot—not super helpful. They did send another plant, but the experience left me unsure if I'd order from them again. Feeling a bit let down.
