I ordered four plants from easyplant, and it was mostly smooth sailing. The first three arrived in perfect condition, lush and healthy. However, the fourth plant came separately and was unfortunately damaged. I reached out to easyplant right away, following their instructions to report the issue. To my surprise, within less than an hour, they had arranged to send me a replacement at no extra cost. No hassle, no excuses, just quick and genuine service. It's rare to find a company that handles issues so efficiently and honestly. Overall, it was a refreshing experience, and I'm pleased with how they handled everything. Can't wait to see my new plant arrive soon!