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  • Kourtney Vandewettering reviewed
    Budget.com

    Booked our car weeks ahead, but still ended up waiting nearly 3 hours at the airport. They ran out of cars, and after a wild goose chase to the garage, turns out the car they gave us didn’t even exist. Back upstairs I went, leaving my hungry kids waiting. Finally got a dirty car, but after 10 hours of traveling, we just needed to eat. Returned it, only to be slapped with a $450 cleaning fee. Called them with proof of the car's condition when we got it, and they promised to waive it. Yet, a week later, my card was charged anyway. Spoke to a rude customer service agent and a dismissive supervisor. Never dealing with them again – hidden fees and total chaos!

  • Lupe Rivas reviewed
    Budget.com

    I booked a car through Expedia, thinking Budget would be reliable since it's a big name in the US. My trip was to Merida, Mexico, and I got a quote I thought was all set. But when I landed, the Budget desk at the airport was shut, like permanently. After hunting for a contact number, they finally sent a shuttle to fetch us. At their offsite location, the rep seemed like she'd had a rough day, and her attitude showed it. The worst part? The cost was nearly triple what I'd been quoted. They saw I was a tourist and hiked the price. With no other transport options, I was stuck paying the inflated fees. Definitely steering clear of Budget next time.

  • Cole Dawson reviewed
    Budget.com

    I rented a car from Budget thinking it'd be a smooth experience, but it's been a nightmare. I was charged twice and my $300 deposit is still missing. My rental was supposed to be $279, but now I'm out over $700. Trying to get a refund has been a real hassle. Every call to customer service just turns into a frustrating back-and-forth with no resolution in sight. It feels like their business model is built on misleading customers. Honestly, I'd recommend looking elsewhere if you're considering renting a car. It's just not worth the headache and financial stress.