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  • Ron reviewed
    Budget.com

    Alright, picture this: I walk into this big-name store expecting smooth sailing, right? Everything should be top-notch, but it feels like a kid's lemonade stand run on a hot summer day. When things go as planned, it's fine. But if anything goes off track, it’s like watching a train wreck in slow motion. Life's full of hiccups, and you kinda expect a company of this size to handle them better. Instead, you end up with a headache just to save a few bucks. Honestly, I’d think twice before diving in again. Not exactly the dream experience I was hoping for.

  • Tom Bechel reviewed
    Budget.com

    I rented a car and had a bit of a hiccup. At the counter, they asked about insurance, and I clearly asked for basic coverage. Thought everything was fine until I got the bill. It was way more than I expected, $170 extra because they charged me for full coverage instead. Tried to sort it out, called the company, and the rep just told me to call back in a couple of days. It's been a hassle, and I'm still waiting to see if they fix the overcharge. It’s been frustrating having to deal with this runaround. Hoping it gets sorted soon, but not holding my breath.

  • Radu Dragomir reviewed
    Budget.com

    I've rented cars from this company in various countries and usually things go smoothly, but my experiences in Italy have been a different story. It's like they have a whole new set of rules there. Renting a car with full insurance sounds like peace of mind, right? But nope, it's just a setup for extra charges! They hand you a car with a list of damages, but when you return it, suddenly those old scratches are your fault. And even with zero liability insurance, they still charge you! The cars are often in bad shape, with warning lights on, yet they act like it's the customers doing the damage. I've tried to talk to the staff about it, but they just rush you off. My tip? Document everything and be present for the car check. Sadly, can't recommend renting from them in Italy.