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  • Samiyan reviewed
    Budget.com

    I tried to book a car online, thinking it'd be a smooth process with all the tech we have these days. But, boy, was I wrong! I found the perfect car listed as available, went through the whole booking process, only to get a call later saying it wasn't actually there. It's frustrating when you plan your day around picking up a car, only to have your time wasted. You'd think with all the tech and AI, keeping inventory updated would be easy. It's not just about convenience; it's about trust. Businesses really need to get their act together and ensure what's shown online matches reality. Otherwise, what's the point?

  • Tricia O reviewed
    Budget.com

    Just rented a pretty new car, which is why I'm giving it a couple stars, but things went downhill from there. Imagine driving in a snowstorm and realizing there's no windshield scraper or fluid in the washer tank. Yeah, not fun. But the biggest shocker was the $250 cleaning fee they spring on you. Seriously, they expect you to get the car washed before returning it? That's just not cool. On the bright side, I did manage to get that crazy fee removed after calling their customer service, which I think was somewhere like Jamaica. Still, the whole experience was pretty frustrating.

  • Nlaci reviewed
    Budget.com

    Imagine landing in Mallorca, tired from a delayed flight, only to find the Budget car rental office shut tight. I had given my flight number, expecting they'd know about the delay. Next day, I head back, thinking it'll be sorted, but nope. They wouldn't honor my original booking or price. Had to fork out more for a new reservation. I even reached out to ECRCS, hoping they'd help, but all I got was a shrug and a reference to some obscure Spanish-only policy. If you're heading to Spain, be warned: your booking might just vanish into thin air if you arrive after hours. Frustrating, to say the least.