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  • Jen reviewed
    Budget.com

    Rented a car from Budget and was hit with an extra charge of $615.02, but was assured it would be refunded at drop-off. When we returned the car, the guy there said everything was fine and that the refund was processed. Fast forward, I called Budget today and got nowhere. The lady on the phone kept putting me on hold and eventually said she couldn't help, mentioning a request would be put in, and I'd hear back in 7-14 days. I told her that's too long and asked for a manager. She said none were available and someone could call me back in 1-3 hours. Seriously? I can't sit around waiting for a call. Customer service both at the pick-up spot and on the phone was awful. Definitely avoiding Budget in the future. So frustrating.

  • maureen darcy reviewed
    Budget.com

    I rented a car from Budget recently, but it turned into a nightmare. Three weeks after I returned the car, I noticed a $450 charge on my credit card for a cleaning fee. They didn't even bother to notify me. The car was dirty when I picked it up, and I actually cleaned it myself before returning it because it was so bad. I spent time vacuuming and wiping it down, so there’s no way it deserved that fee. This whole experience has been super frustrating. I’m definitely never renting from Budget again and I’d suggest others avoid them too.

  • Lori Cohen reviewed
    Budget.com

    I recently rented a car and had a pretty frustrating experience. I didn't opt for any extra services, but they still charged me for full insurance. When I tried to sort it out, they just blamed it on their fasttrack system, saying it automatically adds insurance. It seems like this has been happening for ages, and lots of people have complained about it. It's honestly quite shady and unethical. I felt like they weren’t even listening to my concerns, just laughing it off like they got away with another scam. Really disappointing and I’d advise others to be cautious if considering renting from them.