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  • Anonymous reviewed
    Budget.com

    I tried out this rental service, thinking their Fastbreak program would save me time. They said everything was ready to go, so I was feeling pretty confident. But then I got to the airport, and guess what? Total chaos. They told me I wasn’t in the system, and I ended up waiting over an hour and a half. Meanwhile, other rental counters seemed to be breezing through customers in no time. It was super frustrating watching everyone else get their cars so fast. Not what I expected at all. Wouldn't recommend if you're in a hurry or want a stress-free experience.

  • Jayden van Horik reviewed
    Budget.com

    When I showed up to pick up the 9-seater van I booked, they only had a 7-seater available. Not great when you’ve got a bunch of people and a load of luggage. We were squished, and it made the trip a hassle from the start. The staff wasn’t helpful at all; they acted like it wasn’t their problem. Then they charged me more for the smaller car, plus extra fees that were never mentioned before. Tried reaching out to sort it, but no one bothered to respond. It was a mess and left me pretty frustrated. Definitely not going back there again.

  • Stan Covington reviewed
    Budget.com

    I booked a minivan through Priceline for a late-night pickup at Salt Lake City Airport, but when I got there, they didn't have it. They handed me an SUV instead, which wasn’t what I needed. Then, out of nowhere, I was told I had to buy their insurance because of my German driver's license. I'm a U.S. citizen and had coverage with my Chase Sapphire card, but they wouldn’t budge. This unwanted insurance bumped my bill from $868.01 to a whopping $1,493.13. When I complained, Megan from Budget said sorry about the car mix-up and promised a $142.53 credit, but it’s been 24 days and nothing yet. Their service was just frustrating and disappointing.