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  • Anonymous reviewed
    Flexcar.com

    I signed up for flexcar in 2022 and at the time the service was great. There were truly no hidden fees and the service was completely affordable, however this is a classic bait and switch situation. After using my car for a for 11 months they began adding fees for everything and the latest was the 3% fee for not agreeing to direct deposit with them. When I started everything was straight forward and out in the open but I should have known something was fishy when I picked my car up in what looked like an abandoned car lot with no employees and no staff at all. Just a bunch of cars in a what wasn't even a parking lot somewhere behind a building in Charlotte. fast forward to today you get nasty threatening emails starting on the first day your late. I get paid twice a month and usually don't get paid for days after the payment was due. By the time I am able to pay I am being threatened with repossession. Today I called them and told them that if they want to repossess my car they can come and get it because I'm tired of being threatened. The most recent email threatened my arrest which prompted me to call them and tell them to just come get the car so I could be done with the stress. They ARE bullies and they WILL threaten you. I started out paying a little over 300 dollars a month and 40 cents a mile which was completely affordable for me and it worked with my payment check schedule and one day in the middle of the day I got an email telling me that my payment schedule was changing. With all the new charges and fees I went from paying no more than 425 dollars a month with miles to paying 900 dollars a month. Not only did they charge me a deposit for the car, but now they were also charging me all the extra charges and fees that anyone who did not have to pay a deposit are now paying. They also raised my insurance deductible and now started charging me almost 200 dollars per swap when I signed up for free swap. I am so happy to have just gotten rid of this thorn in my side. Don't get fooled by the decent looking terms in the beginning because you will regret signing up with this company in the end. Also don't be fooled by the scripted responses to these posts stating that they are always looking for new ways to make the customer happy.

  • Denise Lewis reviewed
    Flexcar.com

    I really like how my car payments are combined with the insurance. It helps me save a lot of money. The staff is very professional and always willing to help.

  • Deidre Yvette Huley reviewed
    Budget.com

    Man, I totally get why the reviews for this company are so bad. I rented a car, paid upfront, and agreed to a $250 deposit. They said the insurance fee for the second driver would come out of that deposit. But guess what? That was a complete lie. They're holding onto $500.40 with zero explanation. I feel so ripped off. This company is totally shady, and I regret renting from them. It's like they're trying to scam people out of their money. Be super careful if you decide to rent from these crooks!