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  • Knight reviewed
    Budget.com

    So, I swung by to pick up my rental car, and let me tell you, the guy at the counter wasn't exactly winning any awards for hospitality. He barely looked up and seemed like he couldn't wait for me to leave. But then, I hopped on the shuttle bus driven by Mr. Charles, and it was like night and day. This guy was truly something else. He went out of his way to make sure I got to the airport on time, chatting all the way, making the ride a pleasure. Mr. Charles genuinely cared and made a stressful day much easier. It's rare to find such dedicated folks, and when you do, you just gotta spread the word. Thanks, Mr. Charles!

  • Angus Mair reviewed
    Budget.com

    I rented a car from Budget through Auto Europe, thinking it would be simple since everything was paid upfront. Pick up was smooth at Rome Fiumicino; I just checked the board, found my name, and the car keys were waiting for me. Didn’t even need to talk to anyone at the Budget desk. After a week, I returned the car, signed some papers, and thought everything was settled. But then, I noticed a £255 charge on my card. Turns out, Budget Italia claimed I added a bunch of extras to my rental—snow chains in Rome during March, seriously? They showed me a signed agreement, but I never signed anything like that. The unsigned copy I found in the car proves it. Budget forged my signature and refuses to refund me. Auto Europe backs them up with this fake agreement. Feeling completely ripped off by these companies.

  • Alex Gregor reviewed
    Budget.com

    Alright, here's the thing. I went to pick up a rental car, thinking everything was sorted, but turns out, you really need a credit card for that. No one told me beforehand. So, I had to fork out £211.73 for insurance, even though the terms and conditions said it should've been just £75.13. Tried to sort it out over the phone, but got absolutely nowhere. Felt a bit cheated, honestly. With so many other car rental options out there with better ratings, I’d say give this one a miss. It's just not worth the hassle when there are plenty of other places that might actually look after their customers.