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  • Nlaci reviewed
    Budget.com

    Imagine landing in Mallorca, tired from a delayed flight, only to find the Budget car rental office shut tight. I had given my flight number, expecting they'd know about the delay. Next day, I head back, thinking it'll be sorted, but nope. They wouldn't honor my original booking or price. Had to fork out more for a new reservation. I even reached out to ECRCS, hoping they'd help, but all I got was a shrug and a reference to some obscure Spanish-only policy. If you're heading to Spain, be warned: your booking might just vanish into thin air if you arrive after hours. Frustrating, to say the least.

  • Emre reviewed
    Budget.com

    Man, I had such a frustrating experience with this car rental place. I checked their online system, saw a car available, and made a reservation. Drove all the way there, and guess what? No car. They just said something about how availability isn't guaranteed within 24 hours. Really? Then why show it as available at all? It's super misleading and just wasted my time and gas money. In today's world, with all this tech and AI, you'd think they could keep track of their inventory better. It's like, come on, get it together! Wouldn't recommend them if you value your time.

  • Kali reviewed
    Budget.com

    Being eight months pregnant, I felt overwhelmed with stress, and renting a car was the last thing I needed. But at the Fresno Airport location, I encountered an unexpected gem. ***, the customer service agent, completely turned my experience around. She truly went out of her way to make the process smooth and stress-free. Her kindness and patience were a breath of fresh air, and she genuinely seemed to care about making things easier for me. I can't recommend her enough to anyone needing to rent a car. She's easily one of the best people I've met at Budget. Huge thanks to *** for her exceptional service! You made a big difference in my day.