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  • Glen G reviewed
    Stress Free Car Rental

    Awful customer experience - I was in Ireland and booked a rental car for Florida - the fine print said you had to be a "tourist" to book the reservation (why? no idea) - I booked the rental and when i got to the counter (15 hours of flying later) Thrifty said they would not honor my rental but could charge me 20x the price - I emailed the company and the rep said "the customer has been advised of the restrictions and it is the customer's responsibility" - really? So they put stuff in the fine print, no pop-up before I book, they take my money happily, then they don't have to fulfill the reservation and they just keep my money - such a scam!!! Will never ever use them again - terrible experience and worse customer service

  • Anonymous reviewed
    Flexcar.com

    Getting started was simple and the staff at checkout was helpful and nice. They answered all my questions and made everything clear and smooth.

  • J M reviewed
    Budget.com

    Booked a car for our Spain trip via rentalcars, paid everything upfront. The staff at pick-up and drop-off were super friendly, which was a good start. But then, surprise! An invoice for 300 euros shows up after we get back home. Tried calling customer service, but it was like trying to reach a ghost. Emailed them, but no dice there either. Finally got through to someone after a 15-minute wait. The person on the line was really helpful and promised the refund is on its way. Fingers crossed this gets sorted soon. Overall, a bit of a hassle, but the staff was nice when you could actually reach them.