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  • Kelly Brown reviewed
    Budget.com

    You won’t believe the hassle we went through with Budget for our road trip! We needed a minivan for two weeks, planning a journey from Columbus to Ft. Collins. The first van they gave us was a mess, with stained seats and broken parts. Off to the airport we went to swap it out. The next one was no better—damaged fender and a door that barely opened. The third van? Oil light on. The staff just said it needed a reset. We were already running late but hit the road anyway. Not long after, the engine light came on, and the van almost stalled. Back to the airport for van number four. By then, we were exhausted and decided to start fresh the next day. All Budget offered was two days off the bill. That's it—never again!

  • SAM HAMAD reviewed
    Budget.com

    Rented a car at Newark airport and had quite the experience. The guy at the counter was shady, and it felt like he was trying to pull a fast one on me. I tried reaching out to customer service later, hoping to sort things out, but they were anything but helpful. Rude would be an understatement. It was like they were in on the scam, you know? I checked my credit card later and noticed an extra $200 charge. Can't shake off the feeling that they just stole it from me. It’s frustrating to deal with a company that seems to take advantage of its customers. Definitely not going back there again.

  • jon cohill reviewed
    Budget.com

    I rented a car from Budget in Fort Lauderdale, planning to return it in West Palm. When I prepaid, the return location mysteriously reverted to Fort Lauderdale. I dropped the car off in West Palm anyway and got slapped with a $300 fee for a one-way trip. It feels like a sneaky trick on their website whenever you change drop-off locations. I reached out to Budget, hoping they’d waive or at least reduce the fee, but they wouldn’t budge. This isn’t the first time I’ve felt they’re trying to squeeze more money out of me with extra insurance and fees. I’m done with Budget and Avis. It’s just not worth the hassle or surprise charges.