Man, my last experience with Budget was a disaster. We landed in Orlando on Dec 26, 2024, and had to wait in a crazy long line for 1.5 hours to check in. It was weird because all other rental companies had way shorter lines, and everyone in the queue looked super annoyed. When we finally got to the counter, they told us the car wasn't ready and to come back in 30 minutes. Annoying, right?
So, we came back, and another rude attendant said the car still wasn't ready and didn't know when it would be. After waiting another hour, they found another car but said it was at another terminal. It took us 30 minutes to get there, only to find out they had no idea about the car. We ended up getting a car three hours late, with zero apologies or explanations.
Then, when I returned the car, they said there'd be no extra charges, but I saw $225.70 more on my receipt for tolls and fuel, which were supposed to be included. It was such a mess. I want my money back and some kind of compensation for all the hassle. Budget, you gotta do better!
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