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  • Sean Sweeney reviewed
    Budget.com

    Let me tell you about this bizarre experience I had recently with a car rental company. Picture this: I book a car online, thinking everything's set for my trip. I get to the location, and bam! No car. Just a confused employee wondering why I'm there. Turns out, the rental company shares an office with another brand, and they don't communicate at all. I ended up with $500 in pending charges for a car that never existed and no refund in sight. The lady on the phone kept assuring me there was a car, but it was like talking to a brick wall. I lost not only money but also a job opportunity because of their incompetence. If you're thinking of renting from them, be prepared for chaos and maybe have a backup plan.

  • AnnMarie Gordon reviewed
    Budget.com

    I was stuck in line forever, felt like I was in some never-ending queue for a roller coaster, but without any thrill waiting at the end. Just standing there, watching the line not move, because they only had three employees for a crowd of 100. It was like they didn't care about anyone's time. Everyone was just desperate to leave the airport, not listen to some upsell pitch. Honestly, it was beyond frustrating, a total nightmare. I can't imagine going through that ordeal again. Definitely not renting from them ever again. It’s like they forgot what customer service even means. Just terrible, really.

  • Benjamin S. Weeks reviewed
    Budget.com

    Landed late at the airport, around 10:30 PM, and headed straight to the Budget car rental line. It was chaos, and to make things worse, they were running low on cars. After a tiring five-hour flight, I found myself stuck in a three-hour wait just to be told they were out of cars. Felt completely let down. Tried calling customer service, but it was like talking to a wall. They just didn’t care. Honestly, avoid Budget if you value your time and sanity.