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  • Yvonne Madson reviewed
    Budget.com

    Rented a car recently and what a mess it was! Booked an intermediate, ended up with a compact instead. Called up to sort it out, was promised a $50 refund that never came through. Tried following up, but the person on the phone struggled with English, and I had to repeat my reservation number over and over. After half an hour on the line, they just flat-out said no refund. Asked for a supervisor, hoping for better help, but they were just as uninterested in helping out. Really frustrating experience overall. Not planning on going back to them for rentals anytime soon.

  • Shaun Stoneking reviewed
    Budget.com

    I’d never imagined a van rental could go so wrong. I booked a 12-passenger van to take 10 eager young lacrosse players to an Ohio State game. Arriving at the CAK airport, I was met by an attendant who barely acknowledged my presence. When I tried to pay with my Visa, he flat-out refused, saying they only accepted credit cards. My Visa, by the way, can be processed as credit, but he wouldn't budge. Desperate, I even contacted Budget's customer service, hoping for a solution, but was met with the same unhelpful attitude. With no manager providing any real assistance, I was stuck. I even tried using a digital card from my phone wallet, but they insisted on a physical card. Left with no options, we missed the game, and the kids were devastated. Just wish they cared a bit more about their customers.

  • John Brady reviewed
    Budget.com

    You won't believe this, but I rented a car from Budget and thought I'd add my loyalty number to the booking. Easy, right? Wrong. They actually charged me more just for that little addition. Didn't change a thing about the reservation, just slapped on an extra fee. I mean, come on, isn't loyalty supposed to save you money, not cost you more? It's pretty frustrating when you try to make the most of being a loyal customer, and it backfires like this. Definitely not going with Budget for my next rental. Guess I'll be looking elsewhere for my next trip.