I went to Florence for a short trip, just three days, and thought renting a car would be a breeze. But boy, was I wrong with this company! Waiting over two hours in line was just the start of the nightmare. It felt like they were picking favorites, letting some people skip ahead while the rest of us just stood there. The staff? Rude and all over the place. Honestly, it seemed like they couldn’t care less. Meanwhile, other car rentals nearby had no lines and seemed so much more put together. I just want my money back and an apology for wasting my time. Seriously, steer clear of these guys!