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  • Ana Goro reviewed
    Budget.com

    You know, I thought I’d found a decent car rental agency, but it turned into a bit of a nightmare. Returned the car just like they asked – on time, spotless, full tank. Yet, they still swiped €100 from my deposit. No explanation, just gone. Tried reaching out to their team, hoping for some clarity, but got nothing useful back. Some messages were even ignored. Felt like I was talking to a wall. It's frustrating when a company doesn’t play fair, leaving you feeling cheated. If you're after a rental place that respects customers, keep looking. There are better options where you’re treated with honesty. This one’s just not worth the hassle.

  • Dhimitra Kole reviewed
    Budget.com

    Man, what a mess. Renting from this company was a disaster from start to finish. When I got there, the staff seemed like they couldn’t care less, just shoving papers at me without explaining anything about the fees or rules. I had no idea about the extra charges or conditions until it was too late. After I returned the car, a random €96 charge showed up in my bank account. No idea why. Tried getting answers, but customer service was a joke—emails got ignored and phone calls were just endless waiting. They also slipped in a young driver fee out of nowhere, and the deposit was way more than they said. Still fighting to get it back. The car was a wreck, and when I complained, they just shrugged it off. Avoid this company if you don't want your rental experience to be a nightmare.

  • Ata Dag reviewed
    Budget.com

    When I booked a car through Rentalcars.com, I got their full insurance, thinking I was all set. But at the Budget counter, they didn’t mention any other insurance options. Later, I found out I was charged €277 for some insurance I never agreed to. Rentalcars.com refused to help, saying it was my fault for signing the agreement. I felt totally misled by Budget. It feels like a scam, and their full coverage is useless. I’m really disappointed and won't be using Budget again. It’s frustrating to think you're covered and then end up with unexpected charges. Total letdown.