Renting a car from the Budget office at Birmingham Airport turned into a bit of a saga. When I arrived, they tried to push me from my booked ID3 to an Alfa for an extra £20. I declined, but they offered it for £14, so I agreed. Later, I found I was charged £19.54 due to "taxes" that they hadn’t mentioned. After some back-and-forth, they agreed to refund it immediately if I stuck with the ID3, which took ages to sort out.
Once I got the keys, I saw the car had a dodgy tire and scuffed alloy. After more waiting, I was finally given an Alfa, but it didn’t have a charging cable. Another wait ensued to sort that. In the end, I was delayed by an hour and a half, and there was no apology. Returning the car was just as annoying, with no receipt emailed until I chased it up. Overall, it was a headache, and despite addressing it with customer service, I only got a generic response.