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  • Jayprakash reviewed
    Flexcar.com

    The general manager was very professional and polite. She made extra effort to ensure I was satisfied with the exchange. The whole experience was smooth and great.

  • Brunel Eiliazadeh reviewed
    Budget.com

    Man, my last experience with Budget was a disaster. We landed in Orlando on Dec 26, 2024, and had to wait in a crazy long line for 1.5 hours to check in. It was weird because all other rental companies had way shorter lines, and everyone in the queue looked super annoyed. When we finally got to the counter, they told us the car wasn't ready and to come back in 30 minutes. Annoying, right? So, we came back, and another rude attendant said the car still wasn't ready and didn't know when it would be. After waiting another hour, they found another car but said it was at another terminal. It took us 30 minutes to get there, only to find out they had no idea about the car. We ended up getting a car three hours late, with zero apologies or explanations. Then, when I returned the car, they said there'd be no extra charges, but I saw $225.70 more on my receipt for tolls and fuel, which were supposed to be included. It was such a mess. I want my money back and some kind of compensation for all the hassle. Budget, you gotta do better!

  • Sarah reviewed
    Budget.com

    Had to share my recent car rental experience in Alicante. I booked through the BA flight + car deal, which I've done a few times in Spain. This was my first time in Alicante, though. I handled all the paperwork online beforehand, so picking up the car was a breeze. Got a Citroen C3, noted some pre-existing damage on the contract. Standard stuff like putting down a security deposit and being offered insurance, but they weren't pushy about it. I have my own excess coverage, but the agent still explained I'd need to pay for any damage upfront and reclaim it later. Very polite guy. Dropping off the car was just as easy, and the staff were lovely. Only gripe was the car being dusty on the outside, making it hard to spot any scratches, and the parking lot was a bit dark. So, bring a flashlight or use your phone torch to check for any hidden dings. Otherwise, pretty smooth experience overall.