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  • Razib Morshed reviewed
    Budget.com

    You won't believe what happened when I tried to pick up my rental van from Budget. I had this Ford Transit 12-Passenger Van all lined up, pre-paid $307.90, and had my confirmation number ready. I showed up on December 28, 2025, at 10:30 AM, all set to hit the road, but guess what? No vans available. Seriously? I was completely blindsided. The worst part was dealing with the staff. Instead of offering a solution, they were just rude and dismissive. I mean, how can you take full payment for something that's not even there? And the customer service on the phone? Equally unhelpful. This whole ordeal was incredibly stressful. I want my money back and a proper apology for the hassle.

  • NA public reviewed
    Budget.com

    Just got back from a trip, and renting a car turned into a bit of a mess. I had reserved a Toyota Camry well in advance, but when I showed up, they didn’t have it ready. I was told it was reserved for “priority” customers, which was super frustrating. After a long wait in a hot, crowded line, they finally found a Camry for me, but it was dirty and stained. The whole pickup process was disorganized, and there was nobody around to help in the garage. A helpful guy eventually assisted me, though I wasn’t even sure if he worked there. The experience was chaotic, and customer service was lacking. If you have other options, I'd consider them to avoid the hassle.

  • Chris Beahan reviewed
    Budget.com

    I had quite the ordeal with this car rental company at Philly International. Picture this: cars dropped off and just piling up, creeping onto the main road. It was a total mess, like something out of a chaotic movie scene. Nobody was there to process them, so the line just kept growing. And there I was, stuck in the madness, having to trek a few hundred yards in what felt like freezing temperatures to get to the main office. It was frustrating and honestly kind of dangerous. I really try to avoid using them, but sometimes they come bundled in those vacation deals. Not a fan, to say the least.