So, I arrived in Kona around 2pm, ready to pick up my rental car from Budget. There were only a handful of people ahead of me, but it took nearly an hour to get to the counter. When I finally got there, they didn’t have the car I reserved two months ago. They gave me another car, but I had to wait 45 more minutes for it to be washed. When I got in, the check engine light was on. They gave me another car, claiming it was ready, but it was filthy and hadn’t been cleaned in days. After waiting another half hour for a clean car, my rental process took over 3 hours. No apologies, no discount. Budget really let me down; I won’t be renting from them again.