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  • Chris Scott reviewed
    Budget.com

    Rented a Jeep Cherokee through Costco, thinking it’d be smooth sailing. But 24 hours in, I found a sketchy tire repair—super unsafe. Sent pics to Budget, and they agreed it needed swapping out. Thought I’d get better treatment, but nope. They downgraded me to a Chevy Trailblazer but charged me for a Standard SUV anyway. Promised a free rental day for the hassle, but that never happened. Then, out of nowhere, my bill jumped to $930.13 from the agreed $412, with no heads up or breakdown. Only after I kicked up a fuss through Costco did I get a partial refund, but no explanation. It feels like Budget’s playing games with safety and pricing. If you value transparency and safety, steer clear.

  • John Obercon reviewed
    Budget.com

    I recently had a rough time with Budget Rental that I feel others should know about. When I picked up my rental, it was dirty, and trying to get ahold of customer service was a nightmare. Their Lost and Found? Forget it, no real person to talk to, just online forms that never got answered. After a previous issue, they gave me a voucher for a free day, but surprise, two days later, I got an email saying I owed $19.58 for fees and taxes. They'd already taken the money from my account without telling me. They claimed it was for a gallon of gas they supposedly put in, which was impossible because I still had the car with me. Honestly, this experience left me feeling like Budget is just unreliable and sneaky. Be careful if you're thinking of renting from them.

  • MELISSA RAPPEL reviewed
    Budget.com

    I’ve got a tale of a rental disaster with Budget that left me fuming. First, our van needed some hybrid electrical fix, which delayed us significantly. They didn’t update the pickup time, so when we returned it, they slapped on an extra day charge. Then, the engine light randomly popped on, but it eventually turned off. When I asked if we could drop it off in Vegas instead of our original spot, they conveniently forgot to mention a hefty $300 one-way fee. Fast forward, they reversed the extra day charge but stubbornly refused to budge on the $300. And now, surprise! Another $95 appeared on my credit card. Every interaction with their staff felt like a battle, especially with the unhelpful supervisor. Budget? Never again.