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  • Em reviewed
    Budget.com

    I had a pretty rough experience with this service. I mean, first, they hit me with these hidden charges that I had no clue about. It’s like they just popped up out of nowhere. Then, they claimed there was damage to something, but they didn’t even bother sending any pictures or proof. Just expected me to take their word for it. I tried calling them to sort it out, but after waiting over 40 minutes when they said it would be 15 to 20, I just gave up. The whole thing was really frustrating and felt like they just didn’t care at all. Definitely wouldn’t recommend them to anyone.

  • Jordan Cornett reviewed
    Budget.com

    I rented a car and boy, was I in for a surprise. When I got the receipt, there were all these extra charges that I had no idea about. There was this 11.11% Concession Recovery Fee, which was a whopping $93.87! Apparently, it's for using airport roads and facilities. Then there was a Customer Facility Charge of $255.75, supposedly for improving car rental spots at the airport. As if that wasn't enough, there was a Vehicle License Recoup fee of $10.54, which covers things like registration and plates. It's pretty frustrating to get hit with all these fees without any heads-up. Felt like a sneaky way to squeeze more money out of me. Definitely not a fan of these surprise costs!

  • Laura Iulia Itu reviewed
    Budget.com

    Let me tell you about this wild ride I had with a car rental service. We planned ahead and booked a car for December 25th, 2025. They asked for our flight number, promising someone would be there to hand over the keys until 11 pm. We arrived at Warsaw airport around 6 pm, but there was no one at the desk. Spent over an hour on the phone with their customer service, who were less than helpful. They said they’d refund us in 5 business days, but it took 20. There we were, stuck on Christmas Day. Thankfully, another rental place had one last car, saving our trip. Seriously, avoid this company at all costs, especially if booking through third-party sites.