I've rented cars from this company in various countries and usually things go smoothly, but my experiences in Italy have been a different story. It's like they have a whole new set of rules there. Renting a car with full insurance sounds like peace of mind, right? But nope, it's just a setup for extra charges! They hand you a car with a list of damages, but when you return it, suddenly those old scratches are your fault. And even with zero liability insurance, they still charge you! The cars are often in bad shape, with warning lights on, yet they act like it's the customers doing the damage. I've tried to talk to the staff about it, but they just rush you off. My tip? Document everything and be present for the car check. Sadly, can't recommend renting from them in Italy.
