I recently bought an item, but it didn’t fit right. I figured returning it would be straightforward. But since I didn’t have the "original" box anymore, they knocked off 10% from my refund. To top it off, I had to cover the shipping costs, which were more than $60. That really stung. Honestly, I’m pretty disappointed and won’t be shopping there again. Just a heads-up if you’re thinking about buying from them—make sure you keep everything, including the box, or you might end up losing more money than you expected.