I ordered this package, but when it arrived, it was broken. I was a bit worried at first, but when I reached out to customer service, they were super quick to respond. Honestly, I was surprised by how fast they handled everything—no stress or hassle involved. The replacement machine showed up in perfect condition and it’s working wonderfully now. It’s nice when things get sorted out without a headache. They really made sure everything was right, and I appreciate that. Overall, despite the initial hiccup, the experience turned out to be pretty smooth. Definitely feels good when customer service actually delivers like it should.