I’m writing this review with some hesitation but feel I have to share my experience with Oxio. For two years, everything was fine with no problems. However, about two weeks ago, my connection started dropping on all devices. The wifi would cut out randomly, sometimes every few minutes, and it took many tries to get it back. This was really bad when trying to watch a hockey or baseball game. Customer support didn’t help at all. Over several days, they replaced the modem and the router, but nothing improved. Then they said there was a problem with the line. That turned out to be false because the Cogeco technician checked and said the line was fine. Oxio didn’t offer any further help and seemed uninterested. I asked for a credit for the lost service time, but they said no. That was enough for me. I’ve switched to Netcrawler and haven’t had any trouble yet. 🤞
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