So, I called up the service line the other day, kinda dreading a long, confusing chat. But, wow, the person on the other end knew their stuff. They broke down my plan and the costs, no jargon, just plain talk. Honestly, they were super patient and seemed really trained up. I expected a half-hour call, and that's exactly what it was—no surprises. I do think it would be nice if they told you upfront how long it'd take, but overall, it was smooth. Felt like they actually wanted to help, not just rush me off the phone. It's not every day you get service like that!