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  • Rivera Sawyer reviewed
    Welly Warehouse

    When my premium wellies started to split, I contacted support with photos. They checked the serials and arranged a manufacturer warranty swap. The new pair came through quickly and I posted the faulty ones back after the inspection note. The only slight negative was paying a small return postage for a different item I changed my mind on earlier. Still, the claim itself was smooth and the communication straightforward. It made me trust their aftercare and product knowledge.

  • Rose W. reviewed
    Debenhams.com

    Two boxes on the doorstep, different couriers. A bit odd, but both items were right and well packed. That small quirk was expected with partners. Happy with the outcome.

  • Dominic McDonald reviewed
    Debenhams.com

    Returned a home item to a marketplace seller. Debenhams portal worked, but the actual refund timing sat with the partner. It eventually cleared. Communication could be tighter between sides.