My shoes took over two weeks to arrive, and when they did, I found them uncomfortable and a bit shoddy looking.
The website says that returns are at the buyer's expense, but it fails to mention that returns must be mailed to Shenzhen China (currently $72 for 1st class postage; $32 for slow boat). There is NO mention of Shenzhen China on the website; only an address in Delaware.
Of course, they offered me an option: I could keep the poorly made shoes and accept a 40% discount on the purchase of another pair of poorly made shoes.