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  • Cigarbear M reviewed
    Merrell

    Bought Merrell shoes recently, and wow, what a letdown. The quality's really slipped—ended up with a hole on the side pretty quickly. Managed to patch it up myself, but that's not what you expect from a brand like this, right? Tried reaching out to their customer service, filled out all the forms, waited...and waited. It's been over two weeks and still nothing from them. Kinda feels like I'm talking to a wall. Used to love Merrell for their durability and support, but now I'm questioning if I'll go back. Just wish they'd care a bit more about their customers and stand behind their products.

  • Belinda W reviewed
    Merrell

    I’ve always been a fan of Moabs, so I figured ordering straight from Merrell during their Black Friday sale was a smart move. Well, that didn’t go as planned. My shoes arrived quickly, but as soon as I tried them on, a lace loop snapped without me even tying them. The one above it seemed ready to go too. I thought getting a replacement would be simple, but there’s no phone number, and the online chat is always down. So, I emailed them with photos, and it took 12 days to hear back. They wanted more pics, and after sending them, I heard nothing for another 9 days. Frustrated, I contacted PayPal, and they sorted it out fast, refunding me without needing to return the shoes. I’m done with Merrell after this mess.

  • Deb Swanson reviewed
    Musabela.com

    I ordered women's shoes in November. Delivery took awhile. I was ok with that. Finally tried the shoes on. For me the size 7 did not work for me. Too large. Since then I have been trying to receive info to return the shoes and receive my refund. I continue to receive message. Someone will contact you within 24 hours. NOT TRUE!!! I have received that message at least 10-15 times. No help! Here it is 2 months past and I am still waiting for someone to send me info to return them and to receive my refund. Oh weeks ago someone sent message that once they receive a my confirmation that I want refund they would send me more info. NEVER DID!!!! that was 3 weeks ago. 😒