Calibration seemed off on one axis, so I reached out. Support asked for a short video, then offered a swap once they confirmed the issue. Turnaround wasn’t instant, but the replacement arrived dialed in and has stayed accurate through two jobs. The instructions for returns could be clearer on labeling, though the prepaid label worked fine. Warranty registration was straightforward and I saved the proof in my account. Honestly, a decent recovery and the tool now does what I need.