Security install was clean and the tech explained the panel patiently. Monitoring works as promised. We did hit a delayed oil delivery during a cold snap, but dispatch called back and rescheduled for the next morning. Billing matched the quote. Set expectations in peak season.
Enrolled via my utility bill, and filed a claim when the boiler quit. Call center scheduled a vetted tech, who swapped the failed valve same day. Paperwork was simple. Coverage caps were clear in the email, so expectations matched.