Clicked through the booking form, popped in measurements, and got a clear quote. Paid online, then watched the live tracking on delivery day while finishing meetings. They gave a two-hour ETA and actually landed in the first half of it. Two people handled the sofa like pros and slid it into the living room without drama. One minor thing, the time window text came after I’d already checked the portal, which felt redundant. Still, for the price, I’m impressed.