I accidentally booked a hotel stay on this site as it represented itself as the direct hotel reservation site. After booking, I realized my mistake when I received a prompt asking me to save my cc info on a site I didn't recognize. An account had been created on some unknown site, which I immediately deleted. After a couple of days my work trip was cancelled so I went to the site and reviewed the cancellation policy. There was no clear policy and the language was very confusing. After reviewing, I felt that it appeared I could cancel with minimal risk. When I tried to cancel, a prompt offered me a cheaper rate to NOT cancel. That was suspicious but I proceeded to cancel. I received a refund of less than 30% of what I had paid. I then tried to contact the company via "live chat" and then their "refund/assistance" link but no response to either. After some researching, I realized that like many others, I had been scammed. I am proceeding with a dispute to the charge with my CC company but don't have high hopes of getting my money back. I will take all legal action available to me. DO NOT BOOK ON THIS SITE AND BE CAREFUL THAT YOU ARE ON THE RESERVATION SITE(S) YOU THINK YOU ARE.