Addressing Trustpilot reviews seriously is our practice, ensuring personalized responses. However, we've encountered instances where former employees misuse this platform to express grievances, impacting our overall rating. Despite clarifying that such cases are unrelated to customer service, a one-star review persisted. This matter warrants careful consideration to maintain Trustpilot's focus on genuine customer experiences. We appreciate your attention to this issue, emphasizing the platform's purpose in evaluating customer satisfaction rather than facilitating ex-employee criticisms. Thank you for your understanding.
Disappointing experience with this company. Terrible customer service—each inquiry promises prompt contact, but the reality is prolonged delays. "Without further delay" means days, not hours. Despite having all necessary refund details, no contact has been made. Holding back a single refund shouldn't lead to financial failure. Beware before engaging with this company.
I looked forward to testing this food delivery service and began ordering three weeks ago with a designated Wednesday delivery. Unfortunately, the initial delivery arrived late on Friday, the second on Thursday, and this week, an email on Friday conveyed loss or damage in shipping, resulting in no delivery. While the food quality is satisfactory, the inconsistency in delivery timing is disappointing, making it challenging to plan effectively.
The company offers a commendable range of fresh, healthy meals, perfect for hectic workdays. The variety is good, providing satisfaction. Personally, I find six boxes a week a bit much; a preference for a more manageable 4 box week would enhance the experience.
Despite some catering hiccups, the remarkable customer service compensates well. Amazon Prime collaboration enhances Grubhub's standing among competitors. Satisfied with the overall experience, I'll stick with it.
Grubhub stands out for its transparent pricing, minimizing the risk of surprise charges post-checkout. Unlike Uber Eats, which tends to obscure total costs, Grubhub prioritizes clarity. They ensure fair compensation for drivers and communicate the total cost upfront, earning a thumbs up. Uber Eats could improve in this aspect.
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