It is hard to understand how this company remains in business. It took over 2 months to get our car from Townsville to Melbourne. They brushed us off, told us that floods had delayed the vehicle (there weren't any at that time), told us it was going by train (it didn't), told us it would be there next week, and next week, and next week. If they answered at all, that is. We incurred hire car fees, we had to cancel a holiday trip, but it made no difference to them. It stayed in Brisbane for a while and we actually looked at booking flights to go and get it and drive it ourselves. Please, save yourself the heartbreak. Do not give your money to this company.