AVOID THIS PLACE AT ALL COSTS. It’s baffling how this place sells cars at all. Unreliable, unhelpful, and they gave me a car with major safety issues that I was driving for months!! After a lengthy and difficult complaints process with the finance team, things are finally sorted. I had an outside engineer check the car, and he quickly said it was unsafe due to the brakes being in shocking condition! It’s worrying that the car had multiple checks at Carshop & the dealership, yet no one noticed the issue with the brakes. I’m just relieved I didn’t have an accident.
Jeep Wagoneer concerns
Ongoing troubles with sensors and rear springs, costing $3000 each, plus airbag difficulties. An extended warranty seems very important here, or maybe reconsider buying it.
98000km
Changed an airbag
Replaced a spring
Repeated sensor troubles
Active lane support
Automatic braking
Collision warning at front
Backup sensors in rear
There's still an unresolved clunking noise at the rear (maybe another spring).
I’ve been to plenty of car dealerships, and my experiences haven’t always been positive, especially as a woman. This time, I spotted the perfect vehicle on this lot after searching for months. Since it was Sunday, no one was physically there, but the lot was still accessible, so I decided to call. Right away, someone picked up and gave me all the details I needed. I shared the info with my husband, and we both went to check it out together. Through the whole process, I never felt any pressure or awkwardness. The staff were courteous and warm, making it feel like buying from someone we knew personally. They even agreed to handle a small fix we requested without issue. This dealership has won us over, and it’s now the go-to place for us in the future. We’ll happily recommend them to all our friends, family, and co-workers. A big thank you to Matt and the owner for their real customer care.
I recommended a friend to the dealership and they worked with Jonny O to find a great deal on a car. Despite some issues with the credit report, Jonny O was able to arrange financing. I have purchased multiple cars from this dealership and have always had a positive experience. Their service department is also very good.
The company is not recommended at all. They took advantage of me by selling a car that wasn’t worth the price. I bought a brand-new Mercedes Benz Vito Tourer 2024, 8-seater, for $82,000 with only 1500 miles. After just 3 months, the car overheated and started emitting a burning smell. When I asked them to take the vehicle back and refund my money, they refused. I feel lucky no one was hurt, especially since I was carrying 7 kids. It's a letdown from the company. A real disappointment.
I went in for a regular oil change. The day before, I noticed that my front passenger side plastic wheel well was becoming loose. I asked when I arrived if I should set up a separate appointment for the repair. It seemed like a few fasteners weren’t holding the piece in place properly. The mechanic said they would check it out. After the oil change, everything was fixed. No extra charge. I’m guessing some fasteners were replaced, but I really appreciated the willingness to handle the small issue without needing extra time in the shop. Great service and a solid team. A+. Thank you.
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