Welcome to the Customer Help Centre!
Here you’ll find detailed answers to frequently asked questions, step-by-step guides, and helpful resources to enhance your experience on RealReviews.io. If you need further assistance, our dedicated support team is just a message away and ready to help you resolve any issues quickly and efficiently.
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Writing & managing reviews
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Review publication issues
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Account & settings
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How do I write a review on RealReviews?
To write a review, log in to your RealReviews account, find the business profile you want to review, and click the “Write a Review” button. Share your experience, give a rating, and submit your feedback. Your review helps other users make informed decisions.
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How can I update or edit my reviews?
Yes, you can edit your review at any time. Go to your account, find your review under “My Reviews,” and click “Edit.” Update your feedback or rating as needed and save the changes. This ensures your review stays accurate and helpful.
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How do I delete a review I wrote?
To delete a review, log in to your account, go to “My Reviews,” select the review you want to remove, and click “Delete.” Confirm your choice, and your review will be permanently removed from the business profile.
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Can I leave a review anonymously?
Yes, you don’t need to provide your name. Your review will be published without any personal information.
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Why was my review rejected?
There could be several reasons for a review to be rejected, including non-compliance with our review guidelines, such as the inclusion of offensive language, irrelevant content, or a lack of specific details. Reviews must be constructive and relevant to the service or product in question. If your review was rejected, please ensure it follows our guidelines, and feel free to submit it again.
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What does it mean to provide proof for my review?
When we ask for proof, we are requesting supporting evidence for the claims made in your review. This can include screenshots, receipts, or any other documentation that helps verify your experience. Providing proof ensures that the review is reliable and helps maintain the integrity of the review process.
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Why does the publication date of the review differ from the date it was left on?
This usually happens due to our review moderation process, which sometimes needs to be checked manually, and this may take more than one day. We receive hundreds of reviews daily, which undergo thorough verification for reliability with the assistance of artificial intelligence (AI). After approval, they are manually published by our team. Depending on the volume of reviews received, there may be a slight delay between submission and publication, contributing to the difference in dates.
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How do I create a RealReviews account?
To create an account, click “Sign in” on the homepage, enter your email, choose a password, and you’re all set! Once logged in, you can start writing reviews and managing your profile.
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How can I change my account settings?
Log in to your RealReviews account and go to “Account info”. Here, you can update your email and change your password.
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What should I do if I forget my password?
If you forget your password, click “Forgot Password?” on the login page. Enter your email address, and we’ll send you a link to reset your password. Follow the instructions to regain access to your account.
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