Welcome to the Business Help Centre!
Explore comprehensive guides, best practices, and expert advice tailored specifically for business users. Whether you need help setting up your profile, managing reviews, or optimising your presence, our support team is here to ensure your business succeeds on our platform.
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Claiming and managing your business
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Responding to reviews
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Subscription & billing
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Deleting Business Pages
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How do I claim my business profile on RealReviews?
To claim your business profile, search for your business on RealReviews and click the “Claim this business” button on the profile page. You’ll need to create or log in to your account and provide verification details. Once verified, you can manage your business profile, respond to reviews, and update your information.
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Can I update my business information after claiming?
If you need to update your business information, please email our support team, and we’ll make the changes for you. Shortly, you’ll be able to do this yourself: once you’ve claimed your business profile, simply log in to your account and go to your business dashboard. There, you’ll be able to update your contact details, business description, hours, and images. Keeping your business profile accurate helps attract more positive reviews and ratings.
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Why does my email need to match my business domain when registering?
We require a domain-matching email (e.g., you@yourbusiness.com) to confirm that you officially represent the business. This helps protect business profiles from unauthorised claims and ensures trust between businesses and users.
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I didn’t receive the confirmation email. What should I do?
Please check all your email folders, including Spam, Junk, Promotions, Social, and Updates. Make sure you entered your email address correctly. If the issue persists, contact our support team, and we’ll assist you manually.
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How can I respond to a customer review?
After claiming your business profile, log in and go to your dashboard. Find the review you want to respond to and click “Reply.” Write your response, thank the reviewer, and address any concerns. Responding to feedback shows you value your customers and helps build trust.
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Why should I respond to both positive and negative reviews?
Responding to all reviews, including positive and negative feedback, shows you care about your customers’ experiences. Thanking reviewers for positive ratings and addressing concerns in negative reviews can improve your reputation and encourage more honest feedback.
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Can I report a review that violates guidelines?
Yes, if you find a review that is fake, inappropriate, or violates our guidelines, click the “Freeze” button next to the review. Our team will review and take action if necessary.
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How do I upgrade my business account subscription?
To upgrade your subscription, log in to your business account and go to “Upgrade plan” Choose the plan that fits your needs and follow the steps to complete payment. Upgrading gives you access to premium features, such as advanced analytics and priority support.
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Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time by simply sending us an email. Our support team will process your request and confirm the cancellation.
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Where can I find my billing history and invoices?
You can request your billing history and invoices by contacting our support team. Just reach out, and we’ll be happy to provide the details you need.
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Why don’t you delete business profile pages?
Because reviews belong to the consumers who write them, not to us or the businesses being reviewed. Deleting pages would mean erasing real customer experiences, which goes against our mission of transparency.
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Who decides which businesses appear on RealReviews?
Consumers do. A business page is automatically created once users start searching for or reviewing a company on our platform.
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Can a business delete its own page?
No. Businesses cannot delete their page. However, they can actively engage with reviewers, reply to feedback, and report reviews they believe are fake or misleading.
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What if I believe a review is false or misleading?
You can report the review to us. It will go through our verification process, and only reviews confirmed as genuine will remain visible.
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Do you remove business pages that are inactive or closed?
No. Even if a business is no longer active, its past customers’ experiences remain valuable for transparency and consumer awareness.
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What if I don’t want my business listed on RealReviews?
We understand this concern, but once customers have shared experiences about your business, we won’t remove the page. Instead, we encourage businesses to respond to reviews and highlight their customer service.
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