This is a scam site - They make you sign up for a $5.00 service fee and a hidden 24 month subscription. Got transferred to this company from Brother USA Printers. Figured it was legitimate. I asked the tech support guy if this was a one time charge, and he said yes, I just had to fill out the form he was going to send me. he must have sent me a 24 month subscription form. So now, They will not talk to me unless I fill out another form that says I have to sign up for another form for $5 service fee and another 24 month subscription to talk to them about the 1st fraudulent 24 month subscription. BTW - the Tech Support Person - gave me the wrong information (a Brother Printer Cartridge bracket) - I tried to get in contact with Askanexpertonline.com again, but could not get connected with anyone. I gave up. This was 4 months ago.