This is the worst ticketing company available. I strongly suggest using ****, ****, ****, ****, or any other ticketing service that is not ****. I reached out to them two weeks prior to the event, around the week of April 6 to April 10 (Stagecoach 2026), to inform them that I had not yet received my tickets. They informed me that if I had not received them before the event, they would be available at will call, which could only be accessed by the individual whose name was on the ticket, provided they had a valid ID. Their customer service representatives are as ineffective as the event coordinators and others managing these events. The organization is poor, and they show little concern in providing answers. The day before Stagecoach (April 23, 2026), I contacted them because I contracted COVID-19, and they requested documentation, which I submitted the same day. They informed me that they would attempt to process a refund. Three weeks and a few days later, which is today (May 18, 2026), they notified me that they could not issue a refund because the wristband indicated it had been scanned all three days. I find this perplexing. They had previously stated that only the individual whose name is on the ticket or wristband could collect it from will call with a valid ID. Given that I was ill, how could I have retrieved it? I suspect that the personnel working these events are selling tickets without authorization. I do not understand how the wristband was scanned or to whom it was given if they required ID. **** has not provided me with any answers, and Stagecoach needs to employ more competent individuals for these events, rather than thieves who take what does not belong to them and sell it for profit. I am honestly extremely disappointed and will never purchase tickets from **** or for Stagecoach again!
