This is by far the worst experience I have ever had with a platform for booking accommodation.
I was trying to book a room in Barcelona for a trip in two days. I specifically chose a host offering Instant Booking because I needed the accommodation confirmed immediately. After several attempts, the payment finally went through and I can see the transaction on my bank account β but I received absolutely no booking confirmation from misterb&b, and the reservation is still showing as pending.
I waited the entire day, sent two emails to customer service and received no reply. I also called during their stated working hours, but there was apparently nobody available to answer. I ended up speaking to an AI system that was not able to resolve the problem.
The most disappointing part is that this was advertised as an Instant Booking. If a booking still remains pending after payment, with no confirmation and no accessible customer service, I don't understand how it can be described as instant.
I am now flying to Barcelona in two days, with money taken/authorized from my account but no confirmed accommodation. This is exactly the situation a booking platform is supposed to prevent.
Extremely disappointing and stressful experience. After this, I don't intend to use misterb&b again