I had a bit of a mess with my Oh Polly order, and it's been quite frustrating. I picked ASDA as the collection point, thinking it’d be convenient since it's open daily. But somehow, the delivery company couldn't get my package there, and it went back to Oh Polly. I reached out to sort it out, hoping they'd send it back quickly. Instead, Abbie from customer service cancelled my order entirely because they couldn’t guarantee next-day delivery. I never asked for a cancellation, and now the items I wanted are gone or pricier. It feels like I’m the one paying for something that wasn’t my fault. I expected better, especially as a repeat customer, and I'm not sure I'll be ordering from them again.