I’ve had no problems ordering in the US, but in the UK it was a complete mess. I emailed customer service to update my delivery address, and it took them a whole week to reply. Even then, the package was still sent back to the sender, and Stylevana never told me about it. I only found out two weeks later. I’ve asked for a refund, but I’m not sure how it will go. It’s been over a month since I placed the order, and honestly, I won’t be ordering from them again. The low prices aren’t worth the hassle.