Part of me likes the simplicity, stamp then serum, done for the week. But I’m not wowed by early results and wanted to explore that money-back angle they mention. That’s where the paperwork and timing windows kicked in. Chat was polite and responsive, yet the conditions felt stricter than the marketing vibe. Not a dealbreaker if you go in knowing it. Device quality is fine, serum smells herbal, and I’ve seen less shedding some days, but the refund process is a slog.