My first shade was off, so I emailed photos and support recommended a better match. Exchange was approved quickly while unopened. The new one blended nicely with a little trimming. Return policy is tight once used, so test before styling.
I grabbed sample sizes of fragrance oils, wicks, and a soap base. Checkout was simple and shipping matched the estimate. A few scents were lighter than expected in cold throw, others were perfect. Value is solid if you test first.