I’m so frustrated with my recent experience ordering from this company. I've ordered before without issues, so I thought a reorder would be simple. To ensure everything was correct, I called and spoke with them directly. I even paid extra to have it delivered on time for my birthday party. But when the package arrived, the Koozies were printed wrong! When I called to fix it, they asked me to submit a support ticket with pictures. Luckily, I found an older Koozie to show the difference, but they still insisted everything was correct. I tried calling again to sort things out but was told their computer system was down. Now I’m stuck with 300 misprinted Koozies and out nearly $300. What a disappointment!
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