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  • Louis St John reviewed
    Guest Reservations

    For a sold-out weekend, this site did exactly what I wanted. I saw live availability across a few brands, paid, and got a confirmation in minutes. The hotel recognized the reservation without any drama at check-in. I did notice the final total ran higher once taxes and their fee were included, compared with a member rate I saw later. That sting was real, but the alternative was no room at all. For crunch dates, the convenience made sense to me.

  • Hudson Rivera reviewed
    Aunt Betty

    Reality hit when my plans changed. That bargain suddenly had layers of fees and forms. I completed the online request and, yes, it processed, just not quickly. If your trip is rock solid, you’ll be happy. If life happens, expect the budget vibes to fade while you wait for responses. Lesson learned for me, book only when the schedule is truly set.

  • Delilah O'Brien reviewed
    Guest Reservations

    Needed help with a nonrefundable booking after a flight change. I opened a ticket and got a response the following afternoon explaining the hotel's policy and what they could and could not do. The agent was professional and clear, but the timeline meant I missed the free-cancel window anyway. No refund, which matched the rate rules on my confirmation. If you book here, read the terms closely and message early if plans might change. Support is there, just not lightning fast.