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  • JASON M. reviewed
    Okeyard Travel

    I booked a flight with a misspelled name. Okeyard Travel's team promptly corrected it and issued a new ticket. Their quick and efficient service saved me from potential travel issues. Highly recommend!

  • Amy J. reviewed
    MyPassportHub

    AS LONG AS YOU BRING YOUR PASSPORT AND A RECENT PHOTO, YOU WILL BE READY TO START! THE STAFF IS FRIENDLY AND HELPFUL, MAKING THE PROCESS FAST AND EASY.

  • Joanne Wheeler-Stones reviewed
    Thomas Cook

    We have been fully helped today by Elena, Kate and Danielle. We can not thank them enugh. Having planned a trip to La Palma in The Canaries we found ourselves in the awkward position of having to change our booking. This was because my husband got an injury which means he cannot travel or do any exercise. Our trip to La Palma was meant for hiking. We told Thomas Cook on Friday that we needed to move the holiday. The email team then took several days of back and forth to try to sort it out. Today Monday just after 5pm they said we could not change it. Unbelievable, with no suggestion of anything else. Luckily I asked the chat bot if we could speak to a person. Elena took over. Once she knew the situation she took responsibility and followed steps to move our holiday, fixed the mess her coworkers caused, and put us at ease. Elena was supported by Kate and Danielle. Together they understood our needs, explained everything, kept us informed and finally moved our holiday to later in the year. Quick and professional. We can.not thank Elena, Kate and Danielle enough. These three ladies are a credit to the company and likely prevented a complaint to ABTA about the wider team. I have rated this review based on the three ladies only as they deserve the praise. They also worked late, which was great. Thankyou ladies, I hope you get recognition for a truly excellent service. Something your wider team could learn from and maybe your skills should help improve those processes.