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  • Anonymous reviewed
    MensTuxedoUSA.com

    The customer service is very poor. We ordered a suit 10 days before our event, but it arrived a day after the event was over. We tried to return it, but they offered a discount if we kept it, and then stopped responding to our emails. Now, we're left with no option but to request a chargeback. There's no phone support either. Disappointing experience.

  • Mercedes reviewed
    MensTuxedoUSA.com

    I would rate them with zero stars if I could. One of the most disappointing companies I’ve dealt with. Their products are way off in sizing, designed for very tiny people. I purchased a 40 regular from another brand, and it fit my husband perfectly. But the 40 regular from this company barely even fits around his back. The quality is just awful, and when you try to return the item, they offer a discount on something else instead of simply processing a refund. It's really misleading.

  • Fay reviewed
    MensTuxedoUSA.com

    My experience was very poor. I placed an order for a tux, the total came to 210.00. For two weeks, I received shipping updates, but on the day it was supposed to arrive, it didn’t. I called FedEx two days later, and they told me the item was never sent. I didn’t check the reviews until after the order failed to show up. Be careful, they never answer the phone. After emailing multiple times, I received a message saying, “I will look into this and get back to you,” but no name or apology was given. When I replied, there was no response. If you face this issue, dispute the charge immediately. I wouldn’t suggest buying from them. Luckily, my credit card company helped me get my money back.