I placed an order for two items from this company. When I received my package, it included the two items I had ordered plus an extra one I didn’t ask for. I reached out to the company to notify them of the mistake and asked about returning the additional item. They offered me a discount to keep it, but I chose to return everything and paid the shipping cost according to their rules. I got back the amount for the two items I ordered, minus the restocking fee as they had mentioned on their site.
I contacted them again and requested a partial refund for the return shipping of the extra item. I explained that I took responsibility for the return of the two items but felt they should cover the return shipping for the extra one. They declined and reminded me that, according to their policy, I was responsible for all return shipping costs.
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