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  • Greg reviewed
    MensTuxedoUSA.com

    This company is a ripoff. They send you any product they have instead of what you actually ordered. When you try to return it for a refund, they charge you for shipping and a restocking fee, which is probably their way of making money. I'm not finished dealing with them, but I had much better luck with Buy 4lesstuxedo.com. They sent exactly what I ordered, and it turned out to be cheaper too.

  • Kim M. reviewed
    MensTuxedoUSA.com

    1. Customer service is not good. The only way to get in touch is through email, and when you call, it goes straight to an automated message saying the office is closed because of covid, which is ridiculous. 2. Returns and exchanges are expensive. They make you pay a $25 fee for restocking if you want to exchange and also cover the shipping costs to send the item back. They don't give you return labels. 3. Bought 2 white suits and both arrived with black marks on them.

  • Michael reviewed
    JosBank.com

    Used to be a solid outfitter. Good suits and shirts for a fair price. But now, the quality is terible. Dress shirts are too thin; suits as well, even Reserve brand (which used to be $1200 - $1350, now $475-$650). I got a dress shirt and tie. Shirt had a rip (they covered it with a sticker, so clearly a return, re-sent) and tie had a snag. Shipping is so slow now (my package sat in a FedEx warehouse 4 days, then 3 more in another, now stuck in the one close to me, still not here). Takes 10+ days to get clothing that’s poor quality or damaged. There are better options, as Jos A Bank has really gone downhill.