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  • Anonymous reviewed
    Rail.ninja

    Rail Ninja is disappointing. I booked a journey from Venice to Vienna for five people, and was charged AUD 1210 without clarity on the total cost. Two months later, I received the tickets, revealing that the real fare was under AUD 400, with Rail Ninja’s "service fee" being way more than the ticket price! Be cautious with this company. They replied with a standard response, which did not explain their high "service fee." It feels unfair, and unfortunately, I learned this too late!

  • Angela reviewed
    Rail.ninja

    I had a mixed experience with Rail Ninja. I booked 3 journeys, but two of them were not honored. Fortunately, the first one was while I was still in the UK, so I managed to rebook at a different time. I chose business class for all trips, but they switched me to a lower class and gave a refund for other trains. The second issue happened when I arrived in China and realized I couldn't use Google, which made me worry since I was with my elderly mother. Thankfully, the hotel concierge helped me with the booking, and I had to cancel my Rail Ninja reservation, even though it meant extra charges from the hotel. Why didn’t you provide a similar train option for my business class ticket?

  • Lynne reviewed
    Rail.ninja

    We ordered tickets for the Oslo-Bergen route from Ninjarail. They sent the tickets quickly, and ENTOS confirmed the booking. However, we noticed the ticket price was much lower than what Ninjarail charged us. When we asked about this, they just gave us generic responses about taxes and service fees. We tried to get a clear explanation, but it didn’t lead anywhere. Feels like they are charging way too much, so it might be smarter to buy directly from the railway company.