Thanks to their strategic pop-ups I thought I was booking directly with the hotel but it ended up being bookonline.com. Once I realized it, I called them within 3 minutes of booking to cancel. They gave me a script about calling the hotel to approve the waiver then sending to their escalation department for the refund. 10 days later, I called and 2 of the agents gave me the same exact script. Not only are they playing games with my refund but they charged me almost twice the amount the actual hotel charged. They've been reported to the BBB so not sure why they haven't been shut down yet. Be careful.
