Agent called back twice, explained airline policy in plain terms, and submitted the refund request while I listened. Not instant, but I felt informed and heard.
logan reviewed
TheFlightMakers.com
Sure, they found me options when my plans blew up, but the back and forth on change fees felt like homework. Helpful when it clicks, frustating when it stalls. Keep your expectations in check.
Xavier Alexander reviewed
TheFlightMakers.com
From first ping to final ticket, the agent stayed on the line while my connection was canceled. We compared two reroute paths and hold times, then confirmed by voice and email. Fees were explained plainly. Landed a workable itinerary at a sane price.