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  • Anonymous reviewed
    BookOnline.com

    BookOnline.com is an absolute disgrace and should be avoided at all costs. This company presents itself as a legitimate hotel booking service, but in my experience it operates in a deeply misleading and borderline deceptive way. I booked what I believed to be a confirmed hotel reservation through their site, only to discover that no actual reservation existed with the hotel at all. The hotel had zero record of my stay, meaning BookOnline.com sold me a completely sham booking. I paid real money for a reservation that simply did not exist. Their platform creates the illusion of a confirmed booking, complete with confirmation details, but none of it was honored or recognized by the hotel itself. This left me scrambling at the last minute with no accommodation, wasting time, money, and causing unnecessary stress. There is nothing “online booking” about a service that fails at the single most important function it claims to provide. If you value your money, your time, or any peace of mind while traveling, do not trust BookOnline.com. This is not a reliable booking platform; it is a misleading middleman that delivers false confirmations and zero accountability when things go wrong. I strongly recommend booking directly with hotels or using a reputable, well-known service instead—this site is not it.

  • Anonymous reviewed
    BookOnline.com

    Thanks to their strategic pop-ups I thought I was booking directly with the hotel but it ended up being bookonline.com. Once I realized it, I called them within 3 minutes of booking to cancel. They gave me a script about calling the hotel to approve the waiver then sending to their escalation department for the refund. 10 days later, I called and 2 of the agents gave me the same exact script. Not only are they playing games with my refund but they charged me almost twice the amount the actual hotel charged. They've been reported to the BBB so not sure why they haven't been shut down yet. Be careful.

  • Anonymous reviewed
    BookOnline.com

    This company is a complete and total SCAM. They fail to make reservations, refuse to provide refunds after cancellations where no money was provided to the hotel. Do NOT use them! Customer service reads scripts to drag you along and keep you from speaking to anyone in authority. Claimed they couldn't get in contact with the hotel. Every time I called the hotel they answered within 15 seconds. Finally I put BookOnline on hold and conferenced in the Hotel to verify my reservation was cancelled and no funds had been received. Still nothing. NEVER use this company.