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  • Madalyn reviewed
    BookOnline.com

    SCAM SCAM SCAM I had one of the worst booking experiences I’ve ever had with BookOnline.com. I booked a reservation on January 18 and quickly realized I needed to cancel. When I tried less than 24 hrs later, I was told I was not eligible for a refund — but the cancellation policy they referenced said the deadline was January 16, which was BEFORE I even made the reservation. I contacted BookOnline multiple times and they insisted it was the hotel’s responsibility. I called the hotel and they said the opposite — it was a third-party reservation and the hotel could not cancel/refund it. BookOnline refused to resolve the issue or take accountability, so I had to file a DISPUTE with my credit card company. This whole experience was frustrating, misleading, and a complete waste of time. SCAM SCAM SCAM I strongly recommend booking directly with the hotel instead.

  • Anonymous reviewed
    BookOnline.com

    BookOnline.com is an absolute disgrace and should be avoided at all costs. This company presents itself as a legitimate hotel booking service, but in my experience it operates in a deeply misleading and borderline deceptive way. I booked what I believed to be a confirmed hotel reservation through their site, only to discover that no actual reservation existed with the hotel at all. The hotel had zero record of my stay, meaning BookOnline.com sold me a completely sham booking. I paid real money for a reservation that simply did not exist. Their platform creates the illusion of a confirmed booking, complete with confirmation details, but none of it was honored or recognized by the hotel itself. This left me scrambling at the last minute with no accommodation, wasting time, money, and causing unnecessary stress. There is nothing “online booking” about a service that fails at the single most important function it claims to provide. If you value your money, your time, or any peace of mind while traveling, do not trust BookOnline.com. This is not a reliable booking platform; it is a misleading middleman that delivers false confirmations and zero accountability when things go wrong. I strongly recommend booking directly with hotels or using a reputable, well-known service instead—this site is not it.

  • Anonymous reviewed
    BookOnline.com

    Thanks to their strategic pop-ups I thought I was booking directly with the hotel but it ended up being bookonline.com. Once I realized it, I called them within 3 minutes of booking to cancel. They gave me a script about calling the hotel to approve the waiver then sending to their escalation department for the refund. 10 days later, I called and 2 of the agents gave me the same exact script. Not only are they playing games with my refund but they charged me almost twice the amount the actual hotel charged. They've been reported to the BBB so not sure why they haven't been shut down yet. Be careful.