Overview

Rail.ninja has a 2.8 - star rating from 4 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

This service delivers a user-friendly cross-device online reservation platform, featuring transparent upfront pricing for seamless planning. With a commitment to customer satisfaction, real human support is readily available, ensuring assistance when needed. The platform prioritizes logical connections and selects the optimal trains for efficient travel on designated routes. Emphasizing accessibility, the service upholds the belief in everyone's right to convenient global and local payment options, enhancing the overall booking experience. It's a comprehensive solution that prioritizes customer convenience, offering a streamlined and reliable approach to online train reservations.

Key Details:                                                                  

  • Location: The company is headquartered in Sliema, Malta.
  • Founders: -
  • Foundation Date: The company was established in the year 2017.

Customer reviews

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(4.0)
Booking travel proved simple, yet a snag
by Marshall

Booking travel proved simple, yet a snag emerged when attempting to modify return tickets due to a clash with hotel check-in times. Contacting customer service for ticket adjustment became an arduous task. This predicament presents a challenge, especially considering our limited proficiency in Spanish, potentially complicating communication with the final hotel in Barcelona upon our late arrival.

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(1.0)
The company adopts a straightforward
by Libor Pecinka

The company adopts a straightforward approach: acquire attractive domains, such as koreantrain.com, and create an illusion of officiality (although the mention of Rail Ninja is buried). Pricing, however, is notably inflated by over 50%, coupled with a €15 service fee. Despite the claim of transparency, the actual practice seems to contradict this assurance.

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(4.0)
User-Friendly, with Minor Oversight
by Stan

The service is generally user-friendly. I overlooked setting the number of passengers initially, but the system allowed me to backtrack and make the necessary adjustments before payment, avoiding any potential issues. Overall, it was a straightforward experience with just a minor oversight on my part.

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(2.0)
The actual cost of the train
by Lauri Horte

The actual cost of the train tickets from Porto to Lisbon was €31.90 each. However, you charged £102 for the tickets. I find the commission charge of £32 to be ridiculous.

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