Rail.ninja Reviews: 88

Platform search saved me

I almost booked the wrong day, then the calendar nudged me with cheaper options one day later. That tiny suggestion felt like a win. Coffee on me, algorithm.

Simple booking, fees visible

Search was quick, seat classes clearly listed, and I appreciated the pop-up that explains exchange rules. There is a service fee, but tickets arrived instantly by email with station pickup instructions. Good for planning multi-leg trips.

Ticket email pinged in

I saw the e-ticket land and felt that quick rush of relief. No printing, just my phone. Travel stress dropped a notch.

Smooth way to pick trains

I searched routes on Rail.ninja and booking was easy. Fees and conditions were visible, and tickets arrived by email fast. I had one timing question and support responded quickly. The clarity about being an agent, not the operator, was helpful.

Rail Ninja is a Fraud

Ordered tickets from Rail Ninja. They charged my credit card and never provided me with any tickets. I waited for months after my card was charged and still no tickets. They will not issue me a full refund. I booked the tickets directly from the train company which I received in minutes. The price was also 50% less even with an upgraded seat. Avoid Rail Ninja!!!

Helpful planning tool

I compared times and fares easily and liked the seat details. When plans changed, support clarified options quickly. Currency display was handy. A slight delay on one email, but the trip worked out exactly as planned.

Easy route comparisons

Registration was quick and searching routes felt intuitive. Timetables, classes, and prices were laid out cleanly. The booking instructions were clear with no confusing steps.

One-click seat choice joy

Picking a window seat without digging through menus felt oddly satisfying. Small touch, big smile. The ticket popped into my inbox right after.

Very bad experience

I purchased two tickets months in advance to get the shipper rate, but at last minute they canceled my ticket, forcing me to buy new tickets at 3 times the regular price to get on that train it is a ripp off don't buy from them.

After searching for train trips from Melbourne to Canberra

After searching for train trips from Melbourne to Canberra for the first time, I found your page and it made booking very simple and clear. Really happy with it 😊

The booking steps were simple and quick

The booking steps were simple and quick, but choosing a seat was confusing for us. The instructions were unclear and we had trouble figuring it out.

Everything went smooth

Everything went smooth, nice little surprise when I had to create an account. And the account only becomes active after making a first reservasion.

I was running late but things worked out fine.

I was running late but things worked out fine. Had to catch a train from a festival back to Seoul and the ticket booking was quick and saft.

true scammers

Watch out!!!! Beware!!! They charged me twice after saying I was going to be refunded. Also their pricing is triple the amount of direct booking to train station. I may need to contact the BBB to report them, since they are lying and deceitful. Truly the worst part to planning my trip.

For a first time user it was really simple.

For a first time user it was really simple. I could quickly see all the choices and put together a plan that fit my needs perfectly. It made the whole process very smooth and easy to undrestand.

Simple as pie to arrange.

Simple as pie to arrange. What more can I add? The steps were fast, clear and corect. No extras, but, you know, extras would have just made it messy.

It was really simple to finish the purchase.

It was really simple to finish the purchase. I tried another website for more than 2 hours but the payment kept not going through and nobody picked up the number I was given to call for support. Some help that was!

Train schedules were simple to follow.

Train schedules were simple to follow. I had to check which station in Lisbon to go to, but other than that, very simple to use.

Unethical practices

I tried to change my booking with Ninja or get a refund but twice they advised the rail conditions didn't allow it. On contacting the rail representatives, they assured me that they would allow a change or a refund up until 10pm the night before the scheduled journey. On advising Ninja of this, they then offered around 70% of their fare but with their delay, they then said it was too late and therefore forfeited U150.

I had a really good experience with this company

I had a really good experience with this company (High-speed trains in Sweden). When I needed to change my tickets, which I bought as "flexible," SJ said the tickets were non-refundable and couldn’t be changed. I reached out to the company and started a chat with a person named Kate, who was great. She helped me with my case until it was all sorted out and I received the new tickets without any more problems.

Really fast and simple to locate the train trips

Really fast and simple to locate the train trips we needed on dates and times that fit our plan. Nice selection of seats at fair prices, so we chose First Class for both trips to make the long rides more comfy.

I just booked a train ticket with Rail Ninja

I just booked a train ticket with Rail Ninja and the whole process was simple and hassle-free. The website is easy to navigate, and the checkout steps were very clear. I will for sure use this service again for my next journeys!

I got a refund for a non-refundable trip that

I got a refund for a non-refundable trip that I mistakenly booked on the wrong date. The company handled it quickly and made the process simple for me. I’m happy with how they solved the problem.

All the information was simple, so booking was very easy.

All the information was simple, so booking was very easy. The trains appear great, and we are excited for the trip since long-distance train travel isn’t really available anymore in South Africa.

Reserved train tickets from Stavanger to Oslo

Reserved train tickets from Stavanger to Oslo three months ahead. Paid upfront for first class seats. Three days prior, no tickets received! Reached out to customer support, and after some time, they offered bus alternatives! I did ask for and got a refund. Ended up flying with Wideroe Airlines instead.

SCAM company and double the price!! Do not use

Rail Ninja is a scam. I paid $933 CAD for train tickets that should’ve cost $450 max for two seniors, one adult, and one child – or $580 if I’d chosen upgraded seats. They gouge prices, hide real fares, and don’t let you cancel or modify anything once you realize you’ve been ripped off. Yes, I clicked non-refundable—but that was before I knew I was paying over double the official price. The site is misleading, predatory, and designed to trick travellers who think they’re booking through the real rail company (VY). They offer no support and hide behind fine print while charging outrageous markups. Don’t use this site. Book directly with the official train operator and avoid getting scammed.

Simple booking proces that works well.

Simple booking proces that works well. We had a payment error, and the team fastly helped us fix the problam without any delay.

Rail ninja's help team didnt anser when there

Rail ninja's help team didnt anser when there was a problam with the tickets. They dont give money back for any changes if ticket is not made right. Had to get another ticket at the station by myself cause the mistake wasnt fixed. It made things hard cause train was coming soon and time was short.

They say “No hidden fee” but when we got our train

They say “No hidden fee” but when we got our train tickets with Rail Ninja for first class and flexible fare, the site put in the wrong date because of a glitch. I had chosen the right date, but it booked a diffrent one. To fix it, they made me pay $19 extra on top of the $60 I already gave for a one-way ticket that’s really only 270 DH = $30. Better to get your ticket straight from ONCF or right at the station!

Had to arrange a train trip from Vienna to Budapest

Had to arrange a train trip from Vienna to Budapest for a holiday. I’ve booked with Rail Ninja before for this route and this time it was just as fast and simple. The only small problem was that the tickets were in Hungarian, so we couldn’t check our seats. Sent a quick email to Rail Ninja’s support, got a reply in about 10 minutes, and they gave us the info we wanted.