Rail.ninja

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The rail ninja online ticketing system

The rail ninja online ticketing system worked well. But I had to pay an absurly high fee. I paid $57 on rail ninja for a KTX train ticket in Korea. The actual ticket price was only $31.50. I'm not happy with the excessive fees!

Booking the trip and seats was simple

Booking the trip and seats was simple, but I did not like how much it cost to change the date when I accidentally booked the wrong one. All the tickets were sent once they became available, and you even told me that since I booked so early, you couldn't release the tickets until they were ready.

I appreciated the fact that there were

I appreciated the fact that there were available tickets. However, I found it disappointing that the price was nearly twice as much as other options for the same train and time. Renfe offered tickets for $35, while OMIO had them for $29, which is significantly cheaper if you're unable to purchase directly from the train company.

We ordered tickets for the Oslo-Bergen route from Ninjarail.

We ordered tickets for the Oslo-Bergen route from Ninjarail. They sent the tickets quickly, and ENTOS confirmed the booking. However, we noticed the ticket price was much lower than what Ninjarail charged us. When we asked about this, they just gave us generic responses about taxes and service fees. We tried to get a clear explanation, but it didn’t lead anywhere. Feels like they are charging way too much, so it might be smarter to buy directly from the railway company.

They charge way too much for the service provided.

They charge way too much for the service provided. Honestly, the cost doesn’t match the quality at all. Their response isn’t truthful. The reservation was under my partner's name, so there was no way you could’ve found it under the name you searched.

The actual cost of the train

The actual cost of the train tickets from Porto to Lisbon was €31.90 each. However, you charged £102 for the tickets. I find the commission charge of £32 to be ridiculous.

Morally and ethically corrupt

I simply tried to change date of my travel one day later. Gave me special dispensation despite paid full price and took extra payment,. Having taken extra payment then sent me corrupt link only let me choose same train same date. I tied numerous ways to get support and complain. I only ever got told about my problem and my mistake. Deal with these people at your peril. They are a true scam. Eventually got a supervisor after writing numerous mails and reviews to again simply that my mistake my problem. They refused to explain why they agreed to change without telling me about a charge. They also insisted I picked the same train I wanted to change. There is one customer representative who should get a special mention for neglect and absolute shocking service. Nick G whoever the hell you are how do you live with yourself treating people the way you do. Clearly your organisation lets you do as you please and backs you doing it. If we have to deal with organisations and service like this surely we will eventually stop yravelling

Scammer

I was buying a train ticket from Lisbon to Porto online. The first website that showed up was Rail Ninja as if it was the official website for the train company. Not paying attention, I clicked on it and purchased two tickets. When I got the tickets, I realized that they charged me more than twice the price. I blame the greedy blood sucking money hungry Google for this. Rail Ninja pays google to be first on the search result in order to scam people. I cancelled the tickets and they will refund only 69% of my money. I am disputing this charge with my credit card company. I am requesting full refund. Apparently, this is a Chinese company. No surprise here.

Finger weg

Der Dienst hat bei meiner Buchung einen Aufpreis von 100% erhoben - auf dem Ticket steht als Preis 34€ und Railninja verlangt dafür 68€. Support is auch wenig hilfsbereit - hatte einen Fehler bei der Buchung und der Bearbeiten-Button funktionierte nicht - man muss den Support kontaktieren. Obwohl man vom Ticket abspringt - muss man die Daten erneut eingeben - das ging mit dem Handy nicht so richtig gut - und als ich das dann ein paar Stunden später vom Laptop versuchte - war die angebliche Bearbeitungs-Zeit abgelaufen und der Volle Preis wurde berechnet.

Rail Ninja is disappointing.

Rail Ninja is disappointing. I booked a journey from Venice to Vienna for five people, and was charged AUD 1210 without clarity on the total cost. Two months later, I received the tickets, revealing that the real fare was under AUD 400, with Rail Ninja’s "service fee" being way more than the ticket price! Be cautious with this company. They replied with a standard response, which did not explain their high "service fee." It feels unfair, and unfortunately, I learned this too late!

I really don't understand why they ask us to leave reviews

I really don't understand why they ask us to leave reviews when they issue tickets priced at half of what we actually paid. I thought it was a genuine site, but it's not. Just stay away. You also can't use them for claims because the ticket price listed is much lower. My tickets say around 50k won, but they billed me around 100k won. Usually, a small markup wouldn't bother me, but finding out it was double the price is really anoying. They keep asking for feedback, which is funny!

The company adopts a straightforward

The company adopts a straightforward approach: acquire attractive domains, such as koreantrain.com, and create an illusion of officiality (although the mention of Rail Ninja is buried). Pricing, however, is notably inflated by over 50%, coupled with a €15 service fee. Despite the claim of transparency, the actual practice seems to contradict this assurance.

Fake reservations

We booked 1 class Oslo to Bergen with seat reservation. Same seit was occupied with another valid booking. So we claimed immediate ti Railnija. They do nothing. Fortunately we found a place in 2nd class. Railninja refused to refund the difference between 1 and 2nd class cause of God and force majeure. I recommend to book direkt by vy.no.

rip-off site AVOID USING, their FAQ

rip-off site AVOID USING, their FAQ clearly says seats will be together but after booking, they placed my young child in another coach and wouldn’t change it, when you ask for a refund they take a big percent, and the price you pay is not even near the actual cost of the tickets. stay away at all cost

Don’t use rail ninja to book anything. Avoid this company if you don’t want to get ripped off.

We booked 2 first class tickets Burgen to Oslo, we wanted to change the date to the next day. They charged us $60 per ticket commission, then another $60 per ticket to change to the following day. Such a rip off. Avoid this company at all Costs.

Hände weg!

Der bezahlte Preis für die Fahrkarten (146,- €) war mehr als doppelt so hoch wie der reale Preis (68,- €). Wir werden in Zukunft diese Website meiden und raten allen, dies ebenso zu tun!

We bought our tickets for the Oslo to Bergen train.

We bought our tickets for the Oslo to Bergen train. Managed to get a good deal by booking early. To pick our seats, you have to click the drop down arrow beside the time in the corner. We reserved two seats next to each other facing the way we like because we suffer from motion sickness, so it’s important to have that option. The website was simple to use, and we got our receipt right away via email, followed by a second email with the tickets to download. Everything went smoothly. I was a bit unsure after reading other reviews, but we had no issues at all.

Я думаю сайт Rail Ninja зручний для пошуку поїздів

Я думаю сайт Rail Ninja зручний для пошуку поїздів і пропонує конкурентні ціни. Вони дуже швидко відповідають на запити щодо покупки, а також оперативно надсилають квитки та надають чіткі інструкції для пересадок. Сайт дуже простий у використанні. Я вже неодноразово користувалась послугами Rail Ninja і зробила кілька бронювань цього зимового сезону) Побажайте найкращого)

Had to arrange a train trip from Vienna to Budapest

Had to arrange a train trip from Vienna to Budapest for a holiday. I’ve booked with Rail Ninja before for this route and this time it was just as fast and simple. The only small problem was that the tickets were in Hungarian, so we couldn’t check our seats. Sent a quick email to Rail Ninja’s support, got a reply in about 10 minutes, and they gave us the info we wanted.

Simple and direct booking.

Booking a train trip with Rail Ninja from Yogyakarta to Jakarta was simple and direct. Getting the booking confirmation was quick, and picking up the tickets in Yogyakarta went smoothly. The train was new, on schedule, and the service was good. It allowed us to discover a new part of Java. I recommend Rail Ninja for booking trains in Indonesia. Thank you.

Reserving our seats was so easy.

Reserving our seats was so easy. Pick your travel date, city of departure, and destination, then enter how many seats you want. After that, just fill in your passport info. The only thing I would suggest is adding more seating options. It would be good to have a choice that says "All together" and then choose Aisle or Window.

Booking with Rail Ninja was so eazy

Booking with Rail Ninja was so eazy. The staff are friendly and helpful if you are new, their service and reply time is quick and the tickets arrived in my inbox in just a day. I would definitely recommend using Rail Ninja when traveling in Europe, it's reassuring.

We had a nice journey from

We had a nice journey from Dublin to Galway and back. Using the train was a good experience for us. We didn't encounter any issues with the reservation. The seats were good, and the staff was well organized. They paid attention to small details that mattered.

Benutzerfreundlich.

Benutzerfreundlich. Beim dritten Versuch hat es geklappt! Die ersten 2 Zugbuchungen, die ich gemacht habe, waren nicht verfügbar und meine Rückerstattungen wurden schnell bearbeitet. Meine dritte Buchung musste leider eine Busfahrt sein!

Being British, traveling in Europe

Being British, traveling in Europe, Rail Ninja made booking train tickets in Paris super easy. The app's design is simple to understand. It removed all the hassle of figuring out foreign train systems. Will certainly use it again.

I have been booking train tickets with

I have been booking train tickets with Rail Ninja for a few years now, for trips in Korea and Japan, all from the UK. Rail Ninja has always been reliable in getting my tickets in time. I will keep using it as a happy customer.

Great interface.

Great interface. No seat layout like in Italy. Lots of choices though. Unsure about check-in details and would prefer a PDF download since I don't always have internet access while traveling. Overall, good jop.

Good for booking rail journeys.

Rail Ninja is a good company for booking rail journeys. Booking was easy and tickets were simple to access online. I could use them on trains without printing. Experience was satisfactory. Thanks.

The platform is really simple to use.

The platform is really simple to use. I needed to cancel my first booking and make a new one, which was easy to do. The credit was processed and came back quickly, which was helpful.

We bought our tickets in the UK a few months ahead of time.

We bought our tickets in the UK a few months ahead of time. The process was easy with a clear payment system. The tickets came out for our trip and are just as we asked for.