Rail.ninja

I simply tried to change date of my travel one day later. Gave me special dispensation despite paid full price and took extra payment,. Having taken extra payment then sent me corrupt link only let me choose same train same date. I tied numerous ways to get support and complain. I only ever got told about my problem and my mistake. Deal with these people at your peril. They are a true scam. Eventually got a supervisor after writing numerous mails and reviews to again simply that my mistake my problem. They refused to explain why they agreed to change without telling me about a charge. They also insisted I picked the same train I wanted to change. There is one customer representative who should get a special mention for neglect and absolute shocking service. Nick G whoever the hell you are how do you live with yourself treating people the way you do. Clearly your organisation lets you do as you please and backs you doing it. If we have to deal with organisations and service like this surely we will eventually stop yravelling

I had a mixed experience with Rail Ninja. I booked 3 journeys, but two of them were not honored. Fortunately, the first one was while I was still in the UK, so I managed to rebook at a different time. I chose business class for all trips, but they switched me to a lower class and gave a refund for other trains. The second issue happened when I arrived in China and realized I couldn't use Google, which made me worry since I was with my elderly mother. Thankfully, the hotel concierge helped me with the booking, and I had to cancel my Rail Ninja reservation, even though it meant extra charges from the hotel. Why didn’t you provide a similar train option for my business class ticket?

Rail Ninja is disappointing. I booked a journey from Venice to Vienna for five people, and was charged AUD 1210 without clarity on the total cost. Two months later, I received the tickets, revealing that the real fare was under AUD 400, with Rail Ninja’s "service fee" being way more than the ticket price! Be cautious with this company. They replied with a standard response, which did not explain their high "service fee." It feels unfair, and unfortunately, I learned this too late!

I really don't understand why they ask us to leave reviews when they issue tickets priced at half of what we actually paid. I thought it was a genuine site, but it's not. Just stay away. You also can't use them for claims because the ticket price listed is much lower. My tickets say around 50k won, but they billed me around 100k won. Usually, a small markup wouldn't bother me, but finding out it was double the price is really anoying. They keep asking for feedback, which is funny!

Horrible app. I booked and paid for a train, and the money was taken immediately, but I didn't get the tickets. After a few minutes, I received a new email saying the train's schedule changed and I could either choose another time or get a refund. But when I checked again, the train was still listed on the app and tickets were still being sold for the same time. Why are you still selling tickets for a train that’s been canceled??? The refund process is taking way too long!

We ordered tickets for the Oslo-Bergen route from Ninjarail. They sent the tickets quickly, and ENTOS confirmed the booking. However, we noticed the ticket price was much lower than what Ninjarail charged us. When we asked about this, they just gave us generic responses about taxes and service fees. We tried to get a clear explanation, but it didn’t lead anywhere. Feels like they are charging way too much, so it might be smarter to buy directly from the railway company.

Booking travel proved simple, yet a snag emerged when attempting to modify return tickets due to a clash with hotel check-in times. Contacting customer service for ticket adjustment became an arduous task. This predicament presents a challenge, especially considering our limited proficiency in Spanish, potentially complicating communication with the final hotel in Barcelona upon our late arrival.

The company adopts a straightforward approach: acquire attractive domains, such as koreantrain.com, and create an illusion of officiality (although the mention of Rail Ninja is buried). Pricing, however, is notably inflated by over 50%, coupled with a €15 service fee. Despite the claim of transparency, the actual practice seems to contradict this assurance.

Booking a train trip with Rail Ninja from Yogyakarta to Jakarta was simple and direct. Getting the booking confirmation was quick, and picking up the tickets in Yogyakarta went smoothly. The train was new, on schedule, and the service was good. It allowed us to discover a new part of Java. I recommend Rail Ninja for booking trains in Indonesia. Thank you.

I appreciated the fact that there were available tickets. However, I found it disappointing that the price was nearly twice as much as other options for the same train and time. Renfe offered tickets for $35, while OMIO had them for $29, which is significantly cheaper if you're unable to purchase directly from the train company.

Reserving our seats was so easy. Pick your travel date, city of departure, and destination, then enter how many seats you want. After that, just fill in your passport info. The only thing I would suggest is adding more seating options. It would be good to have a choice that says "All together" and then choose Aisle or Window.

The service is generally user-friendly. I overlooked setting the number of passengers initially, but the system allowed me to backtrack and make the necessary adjustments before payment, avoiding any potential issues. Overall, it was a straightforward experience with just a minor oversight on my part.

Good variety of train choices. Fast response from booking to email tickets. At first, the site had issues with the date and city pages, but it eventually sorted out. I also had some problems printing the tickets on my iPad and phone. It worked fine when I used a computer after downloading the tickets.

rip-off site AVOID USING, their FAQ clearly says seats will be together but after booking, they placed my young child in another coach and wouldn’t change it, when you ask for a refund they take a big percent, and the price you pay is not even near the actual cost of the tickets. stay away at all cost

Könnyű használni. Nincs helyrajzi elrendezése az ülőhelyeknek, mint Olaszországban. bőséges lehetőség van választani. Nem voltam biztos, hogy mit kell ellenőriznem, és szerettem volna letölteni egy pdf verziót, mert nem mindig van internet-hozzáférés az utazás közben. Egyébként jó munka

Booking with Rail Ninja was so eazy. The staff are friendly and helpful if you are new, their service and reply time is quick and the tickets arrived in my inbox in just a day. I would definitely recommend using Rail Ninja when traveling in Europe, it's reassuring.

We had a nice journey from Dublin to Galway and back. Using the train was a good experience for us. We didn't encounter any issues with the reservation. The seats were good, and the staff was well organized. They paid attention to small details that mattered.

We booked 2 first class tickets Burgen to Oslo, we wanted to change the date to the next day. They charged us $60 per ticket commission, then another $60 per ticket to change to the following day. Such a rip off. Avoid this company at all Costs.

It was easy and quick to find trains and choose what I wanted. Payment feels secure. Just one problem: I wasn't told in advance that "some" tickets weren't given right away but later. Not sure why, it wasn't explained before or after I paid...

Evrythng was good xcept 1 big thing - my wife gets ill if she goes backward when travelin. We asked for front-facin seats but got rear-facin ones instead, even tho lots of seats were free. We found front-facin seats but reservation messed up.

This was my first experience with this site for booking a trip. The site was simple to use from the start, from train schedule to payment. I booked a round trip from London to Edinburgh and return. I will surely use this site again.

Being British, traveling in Europe, Rail Ninja made booking train tickets in Paris super easy. The app's design is simple to understand. It removed all the hassle of figuring out foreign train systems. Will certainly use it again.

The rail ninja online ticketing system worked well. But I had to pay an absurly high fee. I paid $57 on rail ninja for a KTX train ticket in Korea. The actual ticket price was only $31.50. I'm not happy with the excessive fees!

The company is very easy to work with, and their website is user-friendly. The tickets came in another language, which is okay, but it would be nice to have an option to translate them or receive tickets in both languages.

Great interface. No seat layout like in Italy. Lots of choices though. Unsure about check-in details and would prefer a PDF download since I don't always have internet access while traveling. Overall, good jop.

I couldn't access both outward and return tickets in Dublin. Tried in Belfast and no way of doing this. I had to buy another ticket. I did not enjoy this experience and will never use Rail Ninja again.

Rail Ninja is a good company for booking rail journeys. Booking was easy and tickets were simple to access online. I could use them on trains without printing. Experience was satisfactory. Thanks.

It was quite simple to buy tickets from Lisboa to Oporto, with plenty of choices offered. The cost of the tickets was really good and after a short time, I got the tickets sent to my email.

The seat map wasn't shown before we booked. Now we have seats apart, not even a window seat. This trip is special for us, traveling from the US for my wife's 75th and my 80th birthdays.

We bought our tickets in the UK a few months ahead of time. The process was easy with a clear payment system. The tickets came out for our trip and are just as we asked for.