Reviews Summary

Rail.ninja has a 3.7 - star rating from 10 reviews, indicating a low level of customer satisfaction!

5 stars
3 Reviews
4 stars
4 Reviews
3 stars
1 review
2 stars
1 review
1 stars
1 review
Rating (1.0)

About company

This service delivers a user-friendly cross-device online reservation platform, featuring transparent upfront pricing for seamless planning. With a commitment to customer satisfaction, real human support is readily available, ensuring assistance when needed. The platform prioritizes logical connections and selects the optimal trains for efficient travel on designated routes. Emphasizing accessibility, the service upholds the belief in everyone's right to convenient global and local payment options, enhancing the overall booking experience. It's a comprehensive solution that prioritizes customer convenience, offering a streamlined and reliable approach to online train reservations.

Key Details:                                                                  

  • Location: The company is headquartered in Sliema, Malta.
  • Founders: -
  • Foundation Date: The company was established in the year 2017.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
(5.0)
This company, they realy care.
by Guy To

This company, they realy care. I made a mistake and they fixed it quickly. Got my money back fast. Good job!

Respond as company
(5.0)
Good for booking rail journeys.
by Mr Kinsey

Rail Ninja is a good company for booking rail journeys. Booking was easy and tickets were simple to access online. I could use them on trains without printing. Experience was satisfactory. Thanks.

Respond as company
(4.0)
The company has a great app and user interface.
by Brian

The company has a great app and user interface. They deliver pre-booked tickets quickly when they're ready.

Respond as company
(4.0)
Evrythng was good xcept
by Nathaniel

Evrythng was good xcept 1 big thing - my wife gets ill if she goes backward when travelin. We asked for front-facin seats but got rear-facin ones instead, even tho lots of seats were free. We found front-facin seats but reservation messed up.

Respond as company
(3.0)
I appreciated the fact that there were
by Teresa P

I appreciated the fact that there were available tickets. However, I found it disappointing that the price was nearly twice as much as other options for the same train and time. Renfe offered tickets for $35, while OMIO had them for $29, which is significantly cheaper if you're unable to purchase directly from the train company.

Respond as company
(5.0)
We had a nice journey from
by Nika

We had a nice journey from Dublin to Galway and back. Using the train was a good experience for us. We didn't encounter any issues with the reservation. The seats were good, and the staff was well organized. They paid attention to small details that mattered.

Respond as company
(1.0)
The company adopts a straightforward
by Libor Pecinka

The company adopts a straightforward approach: acquire attractive domains, such as koreantrain.com, and create an illusion of officiality (although the mention of Rail Ninja is buried). Pricing, however, is notably inflated by over 50%, coupled with a €15 service fee. Despite the claim of transparency, the actual practice seems to contradict this assurance.

Respond as company
(4.0)
Booking travel proved simple, yet a snag
by Marshall

Booking travel proved simple, yet a snag emerged when attempting to modify return tickets due to a clash with hotel check-in times. Contacting customer service for ticket adjustment became an arduous task. This predicament presents a challenge, especially considering our limited proficiency in Spanish, potentially complicating communication with the final hotel in Barcelona upon our late arrival.

Respond as company
(2.0)
The actual cost of the train
by Lauri Horte

The actual cost of the train tickets from Porto to Lisbon was €31.90 each. However, you charged £102 for the tickets. I find the commission charge of £32 to be ridiculous.

Respond as company
(4.0)
User-Friendly, with Minor Oversight
by Stan

The service is generally user-friendly. I overlooked setting the number of passengers initially, but the system allowed me to backtrack and make the necessary adjustments before payment, avoiding any potential issues. Overall, it was a straightforward experience with just a minor oversight on my part.

Respond as company

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies