Reviews Summary

Rail.ninja has a 3.5 - star rating from 39 reviews, indicating a low level of customer satisfaction!

5 stars
15 reviews
4 stars
10 reviews
3 stars
3 reviews
2 stars
3 reviews
1 stars
8 reviews
Rating (1.0)

About company

This service delivers a user-friendly cross-device online reservation platform, featuring transparent upfront pricing for seamless planning. With a commitment to customer satisfaction, real human support is readily available, ensuring assistance when needed. The platform prioritizes logical connections and selects the optimal trains for efficient travel on designated routes. Emphasizing accessibility, the service upholds the belief in everyone's right to convenient global and local payment options, enhancing the overall booking experience. It's a comprehensive solution that prioritizes customer convenience, offering a streamlined and reliable approach to online train reservations.

Key Details:                                                                  

  • Location: The company is headquartered in Sliema, Malta.
  • Founders: -
  • Foundation Date: The company was established in the year 2017.

Customer reviews

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(2.0)
The actual cost of the train

The actual cost of the train tickets from Porto to Lisbon was €31.90 each. However, you charged £102 for the tickets. I find the commission charge of £32 to be ridiculous.

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(5.0)
Reserved my tickets well in advance

Reserved my tickets well in advance and got the final tickets a few months later without needing to reach out myself. Great and helpful service and contact.

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(5.0)
Booking completed in advance

Booking completed in advance, and the ticket arrived a few weeks before the trip, just as planned. Helpful and fast service. I suggest using Rail Ninja.

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(5.0)
As a senior traveler, I found Rail Ninja

As a senior traveler, I found Rail Ninja very user-friendly for booking my train. The instructions were clear, and the process was simple.

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(5.0)
The site is easy to use with fast access and replies.

The site is easy to use with fast access and replies. Special thanks for the help and politeness of Darya from the Support Team!

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(1.0)
Inept at providing useful travel information

They charged 50-percent more than the face value of the ticket and even worse: gave me the wrong address to board my train.

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(5.0)
I'm not a tech wizard, but I can easily navigate this app.

I'm not a tech wizard, but I can easily navigate this app. The layout's simple, so I never feel lost booking a ticket.

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(5.0)
This company, they realy care.

This company, they realy care. I made a mistake and they fixed it quickly. Got my money back fast. Good job!

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(4.0)
The company has a great app and user interface.

The company has a great app and user interface. They deliver pre-booked tickets quickly when they're ready.

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