I ordered custom card sleeves a full month before a Magic tournament. When I didn't receive any shipping updates, I reached out multiple times over several weeks asking for a status update. Every message went unanswered. When they finally responded, it was to tell me they couldn't fulfill the order. By then it was too late to order from anyone else.
They issued a refund, but a refund just gives me back money for a product they never delivered. It doesn't solve the fact that I'm now going into a tournament without custom sleeves. If they had responded to even one of my follow-ups, I would have had time to go elsewhere.
This was my first time ordering from this company and I will never order again. There are plenty of places to get custom sleeves and playmats. Do not trust these guys!