While I enjoy my Tesla, my service experience has been quite disappointing. I drove 4 hours to the nearest center to have my suspension checked for the 4th time in 18 months. They've performed 4 alignments but haven’t fixed the suspension issue. When I arrived before 5pm to get a loaner, the service center was locked and empty. I had to wait 20 minutes for an Uber, which was involved in an accident on I-25, causing us to hit the railing. I would have been safer in the promised loaner while my car was being serviced. Overall, Tesla needs more service centers, loaners available until 5pm on weekdays, especially for long drives from places like Colorado, and they need to fix the suspension properly and stop charging so much for alignments that don’t solve the problem.
