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  • Kelly Thompson reviewed
    Tesla.com

    Tesla has been a huge disappointment for me. I ordered a Model Y in February 2026 and was told I was first in line in the UK for a September delivery, but just days before I had to hand back my previous lease car the Tesla app suddenly pushed the date back from 12 September to the end of November or even December. There was no email, no communication, and not even an apology, and the dealership in Chester couldn’t do anything about it. In one sense I’m glad it happened, because it means one less product from this useless cowboy startup to own, and I’m very happy with the BYD Sealion 7 I ended up getting instead. The same lack of reliability showed up with a Tesla Powerwall I had installed this year, which failed after only a couple of months and then took Tesla six weeks to get a replacement to the installer. That has made me very wary about the quality and safety of the battery, and we’ll see how that goes. Tesla just seems like a company that doesn’t care at all about customer service, and everything they make feels like a minimally viable product straight out of Silicon Valley. I can’t see the company growing up while it’s being run by a man-baby.

  • David reviewed
    Tesla.com

    It’s hard to know where to begin with how poor Tesla has been. The infotainment system keeps having problems, the DAB barely works with constant interference and no music, and the Sentry camera only records whenever it feels like it instead of when something actually hits the car. The TPMS is always warning me that the tyres are flat when they aren’t, and the display shakes every time I stop. Customer service told me all of this is normal, even though my wife’s Tesla doesn’t do any of these things. The paintwork is a mess too, flaking at the lightest touch. When you contact support, they seem more interested in charging for repairs than properly finding out what’s wrong, and they just keep brushing you off as if everything is fine. They’re basically lying to customers. It’s no surprise Tesla is losing sales so quickly to companies like BYD. I’ll never buy Tesla again. I may be just one customer, but that’s the same attitude a lot of companies have had right before they went bust.

  • Michael Collins reviewed
    Driveway.com

    From the first step to the last, buying my car through Driveway was a great experience. Anyone who gets impatient probably would be better off sticking with a local car lot, because purchasing a vehicle online does take some time to move through the whole process. The person who helped me every step of the way was Kelly Carson, and she was wonderful from start to finish. Whenever I had a question she couldn’t answer right away, she made sure to get back to me with the information quickly. Talking with Kelly was genuinely pleasant, and she treated me like family throughout the whole thing. She took all the stress out of the process and made it completely painless. Kelly really stands out when it comes to customer service, and the other staff members I dealt with were professional as well. My 2012 Cadillac CTS 4 Luxury Sedan turned out to be a hidden gem I happened to find, and I’m very thankful to Kelly Carson and everyone at Driveway who helped make it happen. Best car buying experience I’ve ever had!