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  • D. Lewis reviewed
    TheTreadDepot.com

    I tried browsing online and saw empty listings for my size, so I called the shop. They quoted by phone and confirmed availability, then booked me into an afternoon slot. The in store service was good, just do not rely on the website as your sole source. For trucks and 4x4s they know their stuff and pricing felt competitive. Old school approach, but it works.

  • Zoe Vasquez reviewed
    Tesla.com

    I had a question about a charging cable and booked a service chat through the app. The specialist answered in plain language and linked me to the right accessory, then helped me pick a time for a check I wanted. No long hold, no bouncing between departments. It’s nice when support feels as modern as the car. Little things like that make ownership feel easy instead of fussy.

  • Kelly Thompson reviewed
    Tesla.com

    Tesla has been a huge disappointment for me. I ordered a Model Y in February 2026 and was told I was first in line in the UK for a September delivery, but just days before I had to hand back my previous lease car the Tesla app suddenly pushed the date back from 12 September to the end of November or even December. There was no email, no communication, and not even an apology, and the dealership in Chester couldn’t do anything about it. In one sense I’m glad it happened, because it means one less product from this useless cowboy startup to own, and I’m very happy with the BYD Sealion 7 I ended up getting instead. The same lack of reliability showed up with a Tesla Powerwall I had installed this year, which failed after only a couple of months and then took Tesla six weeks to get a replacement to the installer. That has made me very wary about the quality and safety of the battery, and we’ll see how that goes. Tesla just seems like a company that doesn’t care at all about customer service, and everything they make feels like a minimally viable product straight out of Silicon Valley. I can’t see the company growing up while it’s being run by a man-baby.