Avoid these people at all costs. They 100% try to bait and switch you on price. They lied to me about being able to move my firearms which was a large reason I was willing to go with them. Then they'll happily tell you if you cancel you'll lose your deposit because by the time you find it all out, youre past your cancellation window.
I told them I NEEDED movers to be there by a specific date. It couldn't be a day later. They told me they could have them there that day or the day before. They gave me an initial arrival window one day out which was then promptly canceled and pushed to the next day. They then pushed the window back to 4 - 6pm. Keep in mind that I had paid for full packing services. The driver finally arrived a little after 8pm. The second guy arrived a little before 9pm. Its now almost midnight and they've got a solid 45min to an hour left. When I called customer service I got "its still the 7th so legally they're within the window".
I was lied to and misled, had them try to jump the cost up three days before I needed movers, and then had movers show up at the last possible second. This is a scummy company. If there wiling to pull this on a veteran, they'll be willing to do it with you too. Just go look at all the complaints on BBB and FMCSA, or read the experiences on Reddit, or try to find any public LinkedIn profiles that work for them. Pretty telling that none of them are willing to publicly associate themselves with the company.
****, ****, and **** and the rest of **** will enthusiastically screw you over if given the opportunity.
