I’ve bought plenty of cars before, but this recent experience was a nightmare. Saw a gorgeous S7 in their inventory and thought I'd give them a shot. Big mistake. Got approved through their bank partner, got hyped up with emails, but things quickly went downhill. They asked for ID, financial docs, insurance – all of which I provided. But no one followed up. Had to keep calling, and each time a different agent gave me conflicting info. One said they're waiting on the bank, another said it's all in-house. They even increased my down payment from $10k to $42k, claiming the bank countered.
Decided to look at another car within the new approval range, but couldn't access my loan terms online. Called them again, and they said it's for security reasons. Found a cheaper car, called to proceed, and they said I needed to reapply. What? Already approved for the amount! They insisted on running my credit again, but I knew that wasn’t necessary. Asked them to show me the policy online – they couldn’t. Got transferred to a supervisor but ended up back in the call queue.
Finally, another rep tried to get me approved for the original car, but asked for more documents. They had me running in circles. Worst part? They ran my credit 15 times. And no temporary tags; I had to get them myself from the DMV. Total frustration and disappointment. Got nothing in the end.
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