Buying a used car is always a bit of a gamble, and we were ready for some bumps along the way, but our experience with Driveway left us more than a little frustrated. We got a car with front-end damage that wasn’t clear in the listing. The pics and quick video didn’t show the cracked bumper and broken grill, and fixing it will set us back a couple of grand.
On the upside, Dominique at the dealership was really polite and helpful, and Sean from Driveway even gave us a call on a Sunday with an update. The car got to Idaho fast from Texas, just about five days.
But, dealing with the rest was a headache. The $500 deposit process was a mess, with tech issues and security warnings. Kierra, our rep, seemed to make things more complicated with delayed responses and mixed messages. And then there was a surprise $2,200 non-refundable shipping fee, and some more paperwork drama.
By the time we picked up the car, the damage was obvious, and the complaint process went nowhere. Plus, the temporary tag was almost expired. We love the car itself, but the whole thing felt stressful and disorganized. Not sure we’d go through Driveway again.
