I purchased two puzzles from this company, and both experiences were disappointing. Puzzle 1 was missing a piece, and Puzzle 2 not only lacked a piece but had three extra pieces in the box. Seeking assistance, customer support proved unhelpful, suggesting I search for the missing piece in my house due to having already received one replacement for the year. Encountering missing pieces in brand-new puzzles is highly unusual, and facing this issue with two puzzles from the same company within a month is unacceptable. Regrettably, I won't be making future purchases from this company and advise others to consider alternative puzzle brands with more reliable quality control.