Oh boy, I had a rough experience with Ignition Casino's support. We're talking four weeks of back-and-forth over a measly $8. I won $8 in a poker tournament, and had a $20 casino bonus. Simple, right? Well, not for their support team. They kept insisting that my cash balance had to be used before my bonus, but that’s not how it played out in my account. When I clicked on Casino, my $20 bonus was used first, leaving the $8 untouched.
Support apologized, claiming there was a communication issue, but kept feeding me the same story. Four weeks in, and they still hadn't resolved it. They even had the nerve to suggest contacting support again for a "speedy resolution." Unbelievable! I’m done dealing with their lies and will be airing my grievances on Trustpilot from now on. Ignition, get your act together!