Went to CarHop with mom, she's like a VIP there, they said she could pick any car or SUV. We were excited, but then the car she got, the wheel just popped off! I couldn't believe it. I snapped some pictures as proof. Felt like they just wanted to make a sale and didn't really care about what was happening. The folks there, Amy and Anthony—I don't even know their last names—seemed lost. It's frustrating when you expect good service and get this instead. It's not just about selling cars; it's about making sure people are safe and happy with what they're driving. Wouldn't recommend unless they seriously step up their game.