The experience was a bit of a mess. I got to the place to drop off and the receptionist told me to call instead of handling things there. They gave me a wrong number, something about a medical device, which was weird. After a bit of Googling, I found the right number and got set up with an offer, but then nobody seemed to know where exactly to drop off the car. We ended up leaving it in the wrong place initially. Eventually, everything got figured out, but the staff seemed pretty confused and didn’t give clear directions. It felt like everyone was on a different page, which made the whole thing more complicated than it needed to be.