I was super annoyed with this whole process. They told me they'd handle all the paperwork and filing for my car, but after they picked it up, I got an email saying I had to do everything myself. Seriously? Tried calling them multiple times and no response. And to make matters worse, they need to sign the paperwork in my state, which I have no idea how to make happen. This was a total mess and completely different from what they promised. Now I'm stuck with a bunch of paperwork and no idea what to do next. Not happy at all with this service.