I am very disappointed at the way I am being treated by Kynex Ltd. They got me to sign up for a new phone for my business 3-4 months ago and till now, I have not received it. My account is being debited every month and I have not received the phone. If I try to call them to chase it. I put me in a queue and I am always number 2 or 3 in the queue and I never move forward until I get fed up and put the phone down. Then They call me few days later in a middle of vet bruisy day or in a meeting and say that they have not got the phone yet. When I ask them to call me later, they promise they will but they do not. This is so unacceptable and I feel fraudulent. This is significantly impacting my business as my old phone as run out of memory. Initially I gave good feedback on trust pilot thinking that they are professional but I deeply regret this and I should not have given them good feedback until I see their real nature.
