Fonusmobile.com

I waited before writin' a more detailed review. I've been with Fonus for my fourth bill for the 20Gb plan US$29.99 (C$47 on visa with exchange). First, I asked lotsa questions before signin' up. I was so sceptical at first 'n was a lil afraid of losin' my old number if portin' didn’t go right. I bought an eSIM plan. Customer service was great. Fido ported my number within a couple of hours but my phone wasn't set up correctly so I went on WhatsApp 'n they answered fairly quickly. It worked perfectly. It takes some gettin' used to. Like android phones can’t use the message app (green) but instead you gotta go into your Fonus app to see those. Also, you gotta initiate your iMessages with the person’s email instead of their cell number if that’s how you initially started iMessage with that contact. When makin' a call, need to use the Fonus app. Or sometimes you can hold the number of the contact down 'n scroll down to select to dial from Fonus if this makes any sense. Rogers is only 4G so I went into Cellular settings 'n selected Bell or Telus only which is 5G. I was in Poland, Austria 'n Croatia last month. I had no issues findin' a connection 'n upon landin', it would just connect on its own. No need to buy eSIM cards anymore! If you travel a lot, this is a great deal. You do have to be a lil tech savvy to switch over as there are a few nuances. I can see how someone could be annoyed or get frustrated but once you get it up and runnin', it’s a great plan.

Overall, I am happy with the service and especially the cost. There are a couple of drawbacks: numerous places (like banks) won't send verification texts to VOIP numbers, which is a major downside for me. The 'updated' App doesn't handle group messaging well. You can message several contacts, but responses are handled individually. the 'seamless' carrier transition is inconsistent when moving between Canada and the U.S.

I got two esims with one email by accident, but the support was quick and helpful and fixed my problem. I suggest using this company for international travel esims!

The company offers dependable service at a fair cost. My only gripes are that their app lacks support for group texting and dark mode. Apart from these drawbacks, I'd suggest this to anyone.

I've been using this service for around 1.5 years. Things took a turn when they revamped their services. Billing became a big issue, with some folks not getting refunds from the old system but still being charged. Plus, the service didn't even function properly in South America, so I had to switch to another service for that area. And let's talk about customer service. Initially, they were friendly, but lately, their attitude has become quite snooty, like they always think they're right and you're wrong. Take the network system, for instance. I had to manually select my network every time I crossed the US/Canada border. Before, customer service would give me carrier names for my trips to Australia, Hong Kong, Taiwan, and Japan. But now, they just say it'll happen automatically without giving me the info I need (especially since I had to reload my app for another issue). Makes me wonder if I'm talking to a real person or some AI!

The call quality was bad , and my only option to reach the call center was through chat. Better to avoid

Messaging worked well. I had a problem with unnecessarily large photos, but the internet worked excellently with fast download speeds. However, there is a minimal delay when playing online games. Phone calls worked much better after I installed the codec that Roger's used with its VoIP service.

When I first started using Fonus, I encountered a few quirks during the setup process. However, these were quickly resolved with the help of their 24/7 online support. I found that making calls to both US and European numbers from Canada was easy and I didn't experience any dropped calls. This is a pleasant change, especially considering the high prices charged by Canadian telecom companies. I haven't had the chance to evaluate the service while traveling in Europe yet. Unfortunately, I've had trouble connecting my phone to my vehicle. While it can receive calls, it won't dial them. As for all the people complaining, I think they're just a bunch of whiners.