Read 7 Real Customer Reviews of RingCentral.com

Business information:

[email protected] https://www.ringcentral.com/ (888) 528-7464

United States 20 Davis Dr Belmont 94002

Reviews Summary

RingCentral.com has a 2.1 - star rating from 7 reviews, indicating a low level of customer satisfaction!

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About company

RingCentral, Inc., an acclaimed global provider of cloud-based unified communications and collaboration solutions, stands out for its flexibility and cost-effectiveness compared to traditional on-premise systems. With a focus on empowering mobile and distributed workforces, RingCentral offers a comprehensive suite of communication tools, including voice, video, team messaging, conferencing, contact center, and more. Its open platform integrates seamlessly with leading business apps, allowing customers to tailor workflows to their specific needs. Trusted by over 350,000 organizations worldwide, RingCentral is recognized for providing innovative, secure solutions that enhance employee connectivity, productivity, knowledge sharing, and customer relationships. Gartner has acknowledged RingCentral as a Leader in the Unified Communications as a Service Worldwide Magic Quadrant for both 2019 and 2020.

Key Details:

Location: The company is headquartered in Belmont, California, United States.
Founders: RingCentral.com was founded by Vlad Shmunis, Vlad Vendrow.
Foundation Date: The company was established in the year 1999.

Customer reviews

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(1.0)

Not suitable for small businesses. Their

by Marco January 15, 2024

Not suitable for small businesses. Their services may appeal to those with ample resources, but for newcomers or small enterprises, it's a regrettable choice. The sales, contract, and renewal processes feel exploitative, relying on missed deadlines and overselling. Account managers appear more as salespeople than genuine support. Attempts to discuss renewals or service reductions yielded unhelpful responses, with Ring Central unable to identify who authorized changes. Negotiation attempts led to frustration and a hung-up call. Reporting the issue to the account manager, Melvin R, resulted in a generic apology and no resolution. Beware of their practices and the lack of current Google reviews, suggesting ongoing issues.

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(1.0)

My experience with this company has been horrendous

by Kim Sterling January 11, 2024

My experience with this company has been horrendous. The sales representatives misled me into signing a 24-month contract under false pretenses, claiming I could cancel users or the entire account anytime. When I attempted to cancel, the support team provided no assistance, making the process deliberately convoluted. It's evident they employ deceptive tactics, and canceling the account is practically impossible. I strongly advise against signing any contracts without legal scrutiny. This company's practices are dishonest and unethical, leaving customers trapped in unfavorable agreements. Be cautious and steer clear of their deceptive tactics.

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(1.0)

Unbeknownst to me, they have a sneaky

by Tom Hodges January 18, 2024

Unbeknownst to me, they have a sneaky evergreen clause that extends your contract for two years without any warning. The recent app update rendered many useful features useless, making it frustrating to continue using their services. Despite wanting to switch to a superior provider, I find myself trapped in this unfavorable contract. RingCentral may profit in the short term through deceptive practices, but customer loyalty is severely lacking. I feel compelled to share my negative experiences to warn others against this shady company. Avoid at all costs!

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(2.0)

I considered RC for my UCAAS platform

by Larry R February 9, 2024

I considered RC for my UCAAS platform, but the SMS registration process proved overly complex. As a solo Executive Recruiter, my preference for SMS communication clashed with RC's cumbersome approval process. After six attempts, I faced rejection, citing the absence of a social media presence or a website. It seems RC caters exclusively to larger enterprises, disregarding the needs of individual professionals. Disappointed, I opted for an alternative provider more attuned to the requirements of solo practitioners like myself.

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(4.0)

I am happy to share that I truly like

by Karen May 14, 2024

I am happy to share that I truly like the variety of ways we can communicate using different devices like desk phones, iPads, computers, and cell phones. It's great that we can also make calls remotely. If I'm right, making remote calls on your cell phone doesn't use your cell plan minutes.