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  • Sephora.com

    Anonymous

    1.0

    I told them I needed it before Mother's Day, and they were supposed to send it with next-day delivery. But when I asked where my item was, they told me after 4 days that they didn't have it in stock. I paid for next-day delivery, so this was disappointing. Only when I contacted them did they tell me it was canceled and refunded, which takes 7 days to show up in my account! If they don't have the stock, they shouldn't advertise it! They should invest in staff who keep track of inventory! It was an expensive item, so it's even more frustrating that I can't get it in time for Mother's Day now.

  • Sephora.com

    Natalie

    2.0

    I had been a loyal Sephora customer for a long time when my online account got hacked, resulting in unauthorized charges of $500 on my credit card. After my bank intervened, I tried reaching out to Sephora's main office but could only leave a voicemail, and they never returned my call. In my subsequent attempts to place orders, I was informed of an outstanding balance due to the fraudulent purchases. Despite assurances from a customer service representative, the issue was never resolved. I feel let down by Sephora for mistreating me as a victim of fraud on their platform and insisting on payment for merchandise someone tried to steal in my name. As a result, I've decided to stop shopping there. Be cautious and avoid leaving your account details on their website; it may not be secure.

  • Sephora.com

    Jordan

    1.0

    I created an account to buy a gift voucher, successfully made the purchase, but encountered issues when trying to access my account later. Despite using the correct login details, I kept receiving an error message. Attempts to reset my password through the "forgot password" option were unsuccessful, as the promised email never arrived, even after multiple attempts. The chat support, operated by a robot, provided no resolution. With no available telephone number and an unhelpful "Help Centre," I feel frustrated and out £30 with no solution in sight.