I have bought from this store for many years. My last order never came, so I reached out to customer service. The problem was the shipping label missed my suite number and it got sent back - TWICE. I got a refund for the items BUT NOT SHIPPING. When I asked about the shipping refund, they said 3-5 business days. After 12 days with no refund, I called again. They claimed PayPal was refunded, but I checked and it was not. Avenue customer service reply: Sorry, have a nice day.