I had quite the experience with this service, and not in a good way. Communication is practically non-existent; they never inform you about cancellations or changes. Trying to manage your shipments is a real hassle. There's no straightforward option to reschedule or ship immediately—you've got to wrestle with their unhelpful customer service, which feels more like chatting with a robot than a real person. Plus, they charge $35 every month just to maintain a 12-month prescription, and if you want to switch pharmacies, they demand a brand-new prescription. It's all just too much. I'm definitely looking for alternatives after this frustrating ordeal.