It's a letdown. You'd think customer service would be about helping people, right? But nah, it's mostly about the cash register ringing. And don't get me started on the vets there. A few might know what they're doing, but most seem uninterested in genuinely helping your furry friends. It's like they’re just ticking boxes, not really caring. You leave feeling frustrated, wondering why they even bother if they’re not in it for the right reasons. It's truly disappointing, you know?