Supportpets.com

I began with these folks in March. It has been a great experience ever since. The training videos for service dog training are fantastic. If you need a service dog or service dog certification, reach out to these people. Wheat as drugs and let's take

Everything was good, quick and enjoyable, but I've had trouble reaching out. I need an extra small vest for my other puppy. The website offered one for a single dog, but I need one for both! The vest is nice, good material, durable, and can change the patches.

Grate, my hubby went in hospital, and our Shih Tzu was found support pet just in time. What a blessin she was able to go see her papa.

I got my papers on time; but, about two weeks later, my dear Bella passed away. I wish to get a new dog soon and will ask how to transfer the certificate then.

Company is ver good. Good they pick phone. Some confusion first time but okay after help with application.

Support Pets did what they said, gettin' documents in 48 hours. They also let ya know if ya ordered somethin' twice. I'm pretty happy with what they did.

I tried Support Pets for a year without any problems until I needed to renew. The website promised the ESA would be sent by email within 24-48 hours. It's been more than two weeks now, and I still haven't received it. I've talked to four different representatives who promised to escalate my case, but nothing has happened. The phone number provided doesn't connect to live representatives either. My suggestion: Look for alternatives!

I tried this company last year, everything went fine. But this year, when I renewed, I paid for their services and didn't get my documents. They promise 24-48 hour delivery, but it's been 21 days. I called customer service and emailed them, but got no help or answers. I even reported them to the BBB, but they won't give me a refund. I hope others haven't had these problems. I'll use a different company from now on. It's really disappointing and I wouldn't suggest them to anyone. It's just not worth the hassle.

The company took longer than they said they would to deal with my request, which was annoying. I had to contact support a lot before I finally got the letter I needed. It seemed like their automatic system wasn't working right because I kept getting sent back to do the survey over and over. But eventually, they found the letter in my file quickly, so I guess the survey did go through the first time. It wasn't the easiest process, but at least I got what I wanted eventually.

I placed my order earlier this week, and it's Thursday, and there's still no sign of it. The constant excuse of my paperwork getting "lost" is becoming a recurring issue, miraculously surfacing only when I reach out to them. Despite their website indicating a 24-48 hour timeframe, they now insist on an additional 48 hours. To add insult to injury, they propose a meager 10% discount as compensation. Suffice it to say, I won't be considering their services in the future.

I received my paperwork on time, but encountered an issue when I notified them about the undersized vest. Subsequently, upon reviewing my statement, I noticed an unexpected charge of $107.99, exceeding the standard rate of $87.00. I'm puzzled about the additional cost and seek a prompt response to clarify this matter.

Obtaining a support pet permit turned out to be surprisingly hassle-free. The process, which I initially thought would be challenging, proved to be quite straightforward. Having the permit enables me to bring my beloved dog along, enhancing our bond. While he's content being home alone, the joy he exhibits when accompanying me is truly heartwarming. My pet has become an even more cherished companion, thanks to this uncomplicated permit process.

Received paperwork promptly, but encountered an issue with a small vest. Disappointed to discover an unexpected charge of $107.99 instead of the regular $87.00. Seeking clarification on the additional cost. Swift response is needed.

I renewed on February 6th, it's now February 15th, and I'm yet to receive the approval letter via email or mail. Despite multiple attempts to contact them, I only receive automated responses promising a callback that never happens. The situation is unacceptable. My emails clearly state my frustration, and all I want is a refund.

I sought an ESA letter from Supportpets on February 2, 2024, with the expectation of a prompt service. However, as of now, six days later, I haven't received the letter despite opening tickets. Their apologies and additional 48-hour wait requests do not align with my urgent needs. Regrettably, the prolonged delay has led me to request a refund, leaving me disappointed with the overall experience.

Received documents, but dismayed as one coat is xsmall instead of the ordered small size. Seeking a swift resolution to exchange the mismatched item.

I value your effort in clarifying the details of my purchase. The anticipated delivery timeframe of 3-5 weeks is now clear to me.

It took a while to get my requested documents from the company for my Emotional Support Animal. When I needed an update, it was frustrating to figure out how to do so, and ensuring the correct wording in the documents, as requested, was challenging. In the end, the Emotional Support Animal documents were eventually generated and approved by my landlord. However, the entire process took over 4 weeks. Thank you!

My experience with this service was less than satisfactory. I made a payment on September 8, 2023, for documents and an extra package containing a harness and other pet supplies. However, there was no communication regarding the status of my order for over a month. When I tried to contact their customer service, I received no response. This lack of communication and service deserved a rating of 0 stars. Frustrated, I decided to dispute the charges through my credit card company. Surprisingly, a few days later, I received my refund, and I finally got an email from the customer service team confirming my refund request. I'm giving them 1 star for eventually refunding my money, even though it took intervention from my credit card company to make it happen.

The process of obtaining documentation for my dog was incredibly smooth and efficient. The transaction was hassle-free, and I received the documents promptly. However, I did have a misconception that I could take my dog anywhere after obtaining these documents. It came as a surprise to me that to have my dog recognized as a service animal and gain unrestricted access, I would need additional training, which incurs extra expenses. These documents primarily serve as recognition for my dog as an emotional support animal, allowing her to accompany me in places where dogs might not typically be allowed. In hindsight, I wish I had been aware of these details before making the payment. This experience took place around August 2023.