I gotta share this little story about Rizz, my cat, and our experience with this company. Rizz was absolutely crazy about their food and those crunchy treats. The orders always came perfectly frozen, which was impressive. Sadly, Rizz passed away in June, and when I told the team, they were so understanding and supportive. Then, just this week, I got this lovely sympathy gift from them, totally unexpected and really touching. It's moments like these that show how much they care about their customers. It's rare to find such genuine kindness and thoughtfulness in a company these days. They’ve truly got a loyal customer in me now.