I recently tried switching my dog, Lambie, to Superfood Complete, and let's just say it didn't go as planned. Lambie, being the picky eater she is, decided the new food wasn't up to her standards. I tried all the tricks—mixing it with her regular food, adding broth, and even some positive reinforcement. But no luck; she just refused to eat it.
When I reached out to customer service, I was hoping for a straightforward refund, like what I've experienced with other companies. Instead, I was offered a partial refund without return, which wasn’t what I was expecting. It just didn’t feel right. Eventually, I was told I could return the product at my own cost for a full refund, but it was such a hassle. I'll probably just stick with companies like Chewy in the future.