I faced shipping issues multiple times, but the team was quick to reship, especially during the holiday season. I would recommend exploring alternative delivery systems. The first shipment had an issue with dry ice exploding, and the second arrived thawed. Despite this, my dogs love the food. I wish there were more than five options, and it's inconvenient that the lamb needs special handling. Additionally, it's strange that kcal per pack isn't mentioned on the website. I'm considering trying another company for better shipping or local pickup. Contacting them via email can be challenging, but text messages offer a faster response. So far, the customer service has been helpful.