You wouldn't believe the amazing customer service I experienced with this company! I haven't tried the cat food yet, so I can't comment on whether my two picky felines will actually eat it. But the packaging was top-notch, seriously one of the best I've seen, and that's saying something since I run an online shop myself. There was an issue with the dry ice in the shipment, but when I reached out, I got a response from someone who seemed like they might be the owner. They were incredibly kind and eager to fix the problem. It's rare to find such genuine care and attention these days. Fingers crossed my cats enjoy the food, but honestly, the service alone has made me a fan. Thanks a bunch!