I was really looking forward to getting my new camera from Insta360, but things went south quickly. The tracking said it was delivered, but no package showed up. I was home all day, and nobody rang the bell or knocked. Somehow, the courier decided to sign for it in my name, and just left it, which is super sketchy. I reached out to their support team, and all I got were these robotic responses from a guy named Eamon. Their idea of fixing the issue was offering me a measly 30% refund for a camera I never received. To make it worse, they now want me to show them CCTV footage to prove I didn’t get it. I mean, it’s their job to make sure the package gets to me, right? Trying to keep most of my money for a delivery that didn’t happen is just wrong. If you’re thinking about ordering from them, maybe think twice.