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  • Simon reviewed
    Overclockers

    Even tho the power cable wasn’t in the box, I reached out and they sent it the very next day. Sure, stuff like this can pop up, but all in all I’m quite happy with how they handled it.

  • Lisa smyth reviewed
    Insta360.com

    I recently bought an Insta360 Flow, thinking it would be a cool gadget. But oh boy, using it was a struggle! I figured returning it would be simple enough, but it's been a nightmare. I requested a return days ago, and still waiting for any response. Tried the live chat, but the guy just kept asking for a video of the issue instead of giving me any solutions. It's frustrating not being able to send it back easily. There's no clear address for returns, and I'm starting to feel stuck with this purchase. I've even emailed a complaint, hoping to get some resolution. Honestly, save your money if you're on the fence—returns seem impossible!

  • Joogy reviewed
    Insta360.com

    Ordered the X5 Essentials Bundle after Insta360 said it was back in stock. But guess what? It's chaos. First off, their customer service? Forget about it. The live chat is like talking to a wall, and emails are just recycled replies that don't even tackle your questions. I put in my order, was told to email them for priority delivery, and then bam—an email saying something's out of stock. No clue what item, no shipping updates, nada. Sent a complaint, but I'm bracing for another generic response that won’t solve anything. It's frustrating, and I'm left in the dark about what's going on with my order. Not feeling valued as a customer here.