Update on my earlier review: I've reached out through Trust Pilot as Insta360 requested, so they can verify my review. Just to be clear, my name is David Page, and my order number is INS7702507131821255009D3. After some back and forth, Noah from their team contacted me, and he was super helpful. He suggested returning the item for a repair, which I agreed to, especially since I was considering taking it up with PayPal. Sent it off to their repair center today. Fingers crossed the camera comes back in full working order. I'll definitely keep you all posted once I get it back and test it out.