I had a question about this product I bought, wasn't sure if it was broken or just me missing something. Lars jumped in and was super helpful. Turns out the product was defective. He ordered a new one right away, no charge. He even explained why it wouldn't cost anything, said they back their stuff up. Felt good knowing they care about customer satisfaction. Lars made the whole thing easy and stress-free. I really appreciated his help and the quick response. Definitely recommend their service!