I had this wedding coming up and was on the hunt for the perfect dress. Ordered a couple from this place hoping they'd be the one, but they just didn’t fit right. So, I reached out to customer service about returning them. Let me tell you, the lady I spoke with was just wonderful. She listened patiently, totally got where I was coming from, and was super helpful with the whole return thing. Felt like she genuinely cared about making things right. It's rare to find such thoughtful and professional service these days. Even though the dresses didn’t work out, their customer service definitely left a positive impression on me. Thanks for making things so easy!