At first, they said they shipped the items using a fake or dead shipping company. Then they kept asking me to confirm with a shipping company that doesn’t even exist, saying the package was lost. Later, they acted like they were sending the order again and even confirmed my address. But when I asked for a new tracking number, they stopped replying. Just know that at the start, a customer service person will act caring, but they’re only pretending and lying until you stop asking.