Italist.com

I ordered from Italist 2 months ago. I was shocked to pay 70% less than UAE boutiques. Got my Saint Laurent shoes, new and never worn, in great shape. No extra costs, even with European shipping address.

I usually shop at Farfetch and Yoox, and I wasn't sure about trying Italist, but they had a better deal on the product I wanted. I decided to give it a shot, and the item arrived genuine and just as described, even sooner than I expected from the other stores. Good job overall. Thanks!

Caution is advised when considering this company. Despite tempting discounts, the lack of effective customer service poses a significant risk. A purchased YSL hoodie, returned promptly due to sizing issues, failed to result in a refund. The subsequent month of unresponsiveness from customer service forced involvement of the credit card company. Shockingly, images of a stained, allegedly worn sweatshirt were presented as grounds for denying a refund. Such questionable practices left me distressed and financially compromised. The touted savings of £100 are not worth the associated mistrust and dissatisfaction. Proceed with caution.

While I've had seamless transactions with this company before, this time was disappointing. I ordered size 38 Moncler boots, but received a size 36, mistakenly placed in a box labeled 38. Despite reaching out within the return timeframe, the customer service has been evasive, ignoring my emails and providing no resolution options. The lack of responsiveness is disheartening, and I'm eager for a prompt resolution to this matter.

My initial experience with Italist left a strong impression. Their pricing proved to be highly competitive, if not superior to other online retailers. The prompt delivery of my package to the US was noteworthy, and the quality of the boots I purchased was exceptional. I'm inclined to return for future purchases.

The user interface flows seamlessly, offering an extensive array of options. I received my order promptly, surpassing the delivery pace of comparable luxury fashion platforms. Notably, Italist often boasts more budget-friendly prices compared to its counterparts.

Italist stands out as a go-to shopping destination for me, thanks to its impressive product variety offered at incredible prices. The swift shipping further enhances the overall shopping experience, outpacing many international luxury counterparts.

Ordered an item for £485.58, inclusive of €144.54 customs duties. Received a refund of £252.71 but had to pay £232.87 to my credit card for the "privilege" of trying on the item. Italist customer service's explanation cited a refund of €302.29, deducting €27.00 for return shipping and €67.63 for duties and courier fees. Previous experiences with European websites offered full refunds, including customs duties upon return. The discrepancy between the stated customs duties in the order email (€144.54) and the refund (€67.63) raises concerns. Additionally, the distinction between shipping costs and courier fees seems dubious. Only the return shipping charge appears justifiable; the rest appears deceptive.

Navigating the website was a breeze, leading me to an incredible deal on designer boots not available in the US. The email updates regarding shipping were timely and effective. Grateful for the seamless experience. Italist is now my go-to, outshining other options.

First time ordering from these guys, and it's definitely the last. Trying to return something is like navigating a maze, and they're slapping me with a nearly $100 fee for the trouble. That's insane! I used to order from ISuiT.com, and they never pulled this kind of stunt. Save yourself the headache – steer clear of Italist.com. Not worth the hassle, trust me.

Dude, they've got a bunch of awesome brands, and the prices? Way better than what you'd find in The Netherlands. Placed an order, and bam! Quick delivery, plus they're masters at packing – like Fort Knox for your goodies. Solid experience!

I bought this long black Parajumpers jacket with down feathers. The normal retail price was about 700 Euros, but I got it for 330! Such a good investment. It feels cozy and great, and I didn’t have to sell a kidney to stay warm in the winter.

I paid a bit more for the Platform Mini Ugg Boots, but Italist was the only site that offered them in the rich chocolate suede color. The shipping was quick, and the product was as beautiful as pictured.

The website offers high-quality items; however, the return policy is very penalizing. I ended up losing almost $150 on a single item returned simply because of the return fees. I do not recommend this website unless you are sure you will not need to return the item.

I bought a Palm Angels hoodie, and it was very small. I requested a refund, and they accepted it. I did not have my waybill, so I emailed them and went ahead and purchased the correct size. Wrong decision. I thought they would communicate with me since I purchased another hoodie. NOPE, they never once have returned an email. Oh, and I have sent many. I received my second package, which was not the item that I had purchased. So once again, I emailed them and sent videos. No response, of course, so now I’m out of almost $1000, and I now have to make a claim with my bank. This is completely unprofessional & SHADY!!!!! I would never purchase anything from this company. Do not take the chance. If you want something similar to what they sell on their website, I would shop at Cettire and Farfetch; these companies are prompt and honest. I own several companies myself, and I would never treat my customers this way. I lost my husband and daughter this past year. I don’t have time for people like this. So I’m just trying to warn you guys about this situation.

I'm disappointed with their return policy, which deducts a substantial amount from your refund when you try to make a return. This experience has discouraged me from future purchases with them.

I couldn't be happier with my purchase of Brunello Cucinelli boots from this store. Not only did I get them at nearly $500 off the retail price, but they arrived in perfect condition, meticulously wrapped. It's an absolute delight to acquire couture clothing at such a substantial discount while knowing the store is responsible and reliable.

My experience with this retailer has been incredibly frustrating. I ordered a black Marni dress worth $423 but received a black men's t-shirt valued at $100 instead. Despite numerous emails, I was told I had to return the men's t-shirt to receive a refund. Since I checked out as a guest without Italist membership, I have no way to facilitate this return without incurring prohibitive costs. The lack of phone contact makes problem resolution difficult. I strongly advise against using this site, given the inconvenience and expense it has caused me.

Dealing with this online store's return process has been a frustrating experience. They not only charge customers the full customs duties and taxes but also impose returning shipping charges. This results in a substantial financial loss, often reaching 50-60% of the initial purchase amount. In contrast, other online retailers tend to offer more customer-friendly return policies. It's disappointing that this store doesn't provide similar options, making it hard to recommend their services given the considerable financial cost associated with returns.

I received an item from Italist with a minor fault, and I contacted their customer care to address the issue. Lon-san from Italist's customer care team provided exceptional assistance. Lon's kind, reliable, and courteous correspondence made the resolution process smooth and pleasant. I'm highly satisfied with Italist's customer service, thanks to Lon-san's dedicated support. It's reassuring to know that they value their customers' satisfaction.

Italist offers a fantastic and impressive range of designer items, the ordering process is straightforward, and their delivery is consistently fast and hassle-free. I've had no problems with them and plan to keep ordering in the future.

My experience with this company has been a rollercoaster. I ordered a jacket, following their sizing guidelines, only to receive a product that was far too small. When I looked into returning it, I was shocked by their unusual return policy, which involved paying fees, including duties, to return the item to Italy. In the end, I ended up losing over $700. However, after my initial feedback, the company reached out and offered a credit, which is appreciated. It's worth noting that this wasn't something they were obligated to do, given their policies. While the prices and products are enticing, be cautious about returns, as they can result in a significant loss of money.