I bought this beautiful necklace not too long ago, and imagine my disappointment when it snapped! I was honestly bummed out. I decided to contact Atolea to see if they could help. To my surprise, they got back to me super fast, like they actually cared. They didn't just apologize; they sent me a brand new necklace right away. How often does that happen? Their quick response and willingness to fix the problem just blew me away. It's rare to find a company that stands by their products like that. I'll definitely be checking out more of their stuff in the future.