Chat replied within an hour and answered my eligibility question clearly. Issue resolved, but I kept getting marketing emails afterward until I unsubscribed.
They asked the right questions and verified everything. I took a bit less than I hoped, but I valued getting liquidity now instead of waiting years. Communication was steady and direct.
I filled the survey, got a shortlist, and adjusted a couple preferences. Communication explained data use and I could edit my profile easily. The top picks were relevant. A few suggestions felt generic, but the top match nailed my criteria.