PetPlan Reviews: 15

Clear policy, smooth claim

Quote flow was slick, and the policy wording was easy to read. Our vet submitted a claim directly, and reimbursement landed without drama. What impressed me was the transparency on exclusions and the detailed benefit breakdown before purchase.

Good coverage clarity

I felt confident knowing what’s covered and what’s not. Documents were straightforward, which helped during a stressful week.

Kind guidance on renewal

Asked about excess changes and waiting periods. The agent clarified everything and emailed documents. Courteous, detailed, and no pressure.

Clear cover and smooth claims

Got a quote with lifetime coverage and transparent limits. When my cat needed treatment, the practice submitted the claim directly. Payment arrived promptly. The policy wording was easy to follow, so no surprises. Worth it for financial peace.

Reliable but not cheap

I felt protected during a pricey surgery claim. Premiums rise yearly, which stings, but the cover worked exactly as described.

Relief after the x-ray

The vet sent the claim and I got approval faster than expected. Shoulders finally dropped. I hugged my stubborn beagle extra.

Claim form guidance

Rep explained documents needed and timelines in plain English. Quick email follow-up too. Process felt transparent and fair.

Our lovely ESS, Lola, was found to have a heart

Our lovely ESS, Lola, was found to have a heart problem when she was just three years old. This was a complete surprise—she seemed so lively but had lost quite a bit of weight. Petplan was with us during the first tests and has helped us every step of the way. Now she is seven and still having fun. She needs daily meds and check-ups, and Petplan has kept reimbursing us for those. I strongly suggest Petplan for their ongoing help. Reaching them and filing a claim is easy, quick, and smooth. Thank you!

The pet plan team was very sympathetic

The pet plan team was very sympathetic and caring in their communication after our GSD 'Phoenix' passed away. They listened to all our questions and gave us practical advice on how to proceed with the claim. They assured us we would be kept informed. We are grateful for their support during this difficult time.

Wow, getting insured with Petplan

Wow, getting insured with Petplan was super easy! They didn't ask too many questions and it was really fast. I've been with them for 10 years now, protecting my Pug Edgar, and they've always handled claims without any issues. They're the only insurance company I trust when it comes to claims!

After rushing to the emergency

After rushing to the emergency vet with our sick dog, they examined her, but she was still not better, so we visited our regular vet the next day. This ended up costing us quite a bit, so we decided to file a claim. Petplan was great and paid out within a weak.

I'm new to Petplan, came via my sis.

I'm new to Petplan, came via my sis. My dog, Nixon, got sick. Made my first claim. It was easy, no bother, and a great customer experience. Got paid in 5 days, minus the policy fee.

Ferst tiem using PetPlan.

Ferst tiem using PetPlan. All deelt with very promptley and the bill paid without queston. My puppy accidentlly injested some poisenous leaf off a Rhododendron bush (pulling the sticky leaf off her leg). Very worring time. Very impressd with Petplan.

Petplan is really helpful.

Petplan is really helpful. They work with our great vets. Making a claim is easy. They care. If you ask them anything, staff explain clearly and kindly if your condition is covered. They take away your worry about payment. Glad our girl is insured with them.

Pet Plan has been an absolute lifesaver for us

Pet Plan has been an absolute lifesaver for us. When our dog required emergency hospitalization costing over £900, Pet Plan came through seamlessly. Their ability to pay vets directly, coupled with the swift processing of claims, truly sets them apart. The online submission process via My Pet Plan was a breeze, making the entire experience efficient and stress-free. We're grateful for their excellent service and would highly recommend Pet Plan to all pet owners.