I am quite let down with this insurance, which I took to prevent surprise vet bills for my dog. I recently filed a claim for a major procedure my Yorkshire Terrier had, but it was denied twice. The reason given was that the full medical history wasn't submitted, even though it was clearly part of the claim. This policy was supposed to offer support and peace of mind, knowing my pet was covered, but instead, it has just caused more stress and worry. Right now, I’m seriously thinking about canceling the policy since it seems totally usless.