I recently had to file a claim with Prudent Pet and I was really happy with their service. The process was simple, and their customer support team was quick to respond and helpful. The representative I spoke with, Andreea, went over my policy and made sure the claim would be sorted out once they got the info from the Vet. Her kindness and professionalism made the whole situation less stressful. I really appreciate the great service and would definitely recommend Prudent Pet to anyone looking for solid insurance coverage. And make sure to talk to Andreea, her attitude will make you smile.