Reviews Summary

Fetch Pet Insurance has a 4.0 - star rating from 5 reviews, indicating a high level of customer satisfaction!

5 stars
3 Reviews
4 stars
1 review
3 stars
0 Reviews
2 stars
0 Reviews
1 stars
1 review
Rating (1.0)

About company

Fetch stands as a leading pet wellness company, leveraging technology to enhance the lives of cats and dogs. With the most comprehensive pet insurance coverage in the U.S. and Canada, Fetch is dedicated to promoting longer, healthier lives for pets. The company actively supports charitable initiatives like Project Street Vet, providing free veterinary care to pets of individuals experiencing homelessness, and donates millions to life-saving animal adoption shelters. Fetch's latest innovation, the Fetch Health Forecast, introduces groundbreaking technology utilizing artificial intelligence and clinical data from over 800,000 dogs to predict future health at an 85% confidence level, offering personalized recommendations for informed pet care conversations with veterinarians.

Key Details:

  • Location: The company is headquartered in New York, NY, United States.
  • Founders: Fetch Pet Insurance was founded by Chris and Natasha Ashton.
  • Foundation Date: The company was established in the year 2003.

Customer reviews

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(5.0)
Amanda Mello was so knowlegeble and kind
by Morgan

Amanda Mello was so knowlegeble and kind, and you can tell truly cares about the customer and their pets. I'm moving over from another pet insurance company and my experience over the phone with her definitely made me feel like I made the right decision. Thanks!

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(5.0)
What an awesome time! Glad when
by Anonymous

What an awesome time! Glad when I phoned Fetch, Amanda Mello picked up! I rang two other pet insurance firms already. They answered and left, no extra questions. Amanda went further, said she could quote over phone, no problem. She did it under 15 minutes for my three dogs, sent multiple quotes, so we found perfect coverage. She was amazing! Answered tough questions too. Absolute delightful experience and a great start with Fetch. So excited to be with a company whose employees truly care!

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(4.0)
i realy like Fetch's pet insurance.
by Erik

i realy like Fetch's pet insurance. They fair an thorough, never had a problem with them over any claims. They always resolve claims quick and keep me updated on each one, no matter how small or big it is.

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(5.0)
I had a really good time dealing with Laura
by Ellen

I had a really good time dealing with Laura Dinh. She helped me a lot. She guided me through everything I needed. I was thinking about quitting Fetch insurance because I didn't have such a good experience with someone else, but Laura was really nice. I changed my mind and I'm sticking with Fetch pet insurance. Thanks, Laura, for helping me out.

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(1.0)
I can't believe I have to share
by Anonymous

I can't believe I have to share this, but after 10 years with Fetchpet, I've hit a snag. Recently, my car got stolen, along with my wallet, so I had to update my payment info. I did this for both my accounts, including one for my oldest dog, who has his own account. Little did I know, since his account is under my ex's email, all Fetchpet emails were going to spam. So when I tried to make a claim for him, I found out his account was canceled. Shocked, I called Fetchpet immediately. I talked to three different people, but only one promised to escalate the issue, and they never called back. Now they won't reinstate his account, even though he's 11 and struggling with his legs. All I wanted was to give him the physical therapy and swimming he loves. It's disappointing, to say the least. "We care about your pets," they say. Right, sure.

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