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  • Mason Simmons reviewed
    SendaMeal

    Asked where my package was after the window slipped. Reply came the next morning with a new ETA. It arrived, slightly warm, refund given.

  • Michael Smith reviewed
    Instacart.com

    I’ll never use them again. I ordered a few different kinds of coffee, and one of the specialty varieties was out of stock. When I got the notice, I accepted the replacement. Then a larger canister was also unavailable, and I received another replacement offer. This time I declined it and asked for a refund. When the order showed up, the coffee I had turned down and had no use for was still in the bag. The shopper completely ignored the instructions I sent right away after getting the notice and sent it anyway. After a long back-and-forth with Instacart’s “customer disservice,” they kept blaming some supposed “settings” they said I had turned on. They refused to take any responsibility for what their shopper did and kept trying to make it my fault.

  • Michael Thompson reviewed
    Instacart.com

    I can’t believe they even call that customer service. It was rude and outrageous. I opened an account with a promotion for “$0 delivery fee on first offer,” but when I tried to place the order just five minutes later, it said the offer had already expired. I reached out to customer care, and all they kept saying was, “unfortunately the offer is expired,” without making any effort to fix the issue.