My order never showed up, and customer service didn’t do anything to help when I called. The driver, Osmani, marked it as delivered but never even took a photo, so I still have no idea where the order ended up. They did refund the payment, but not the tip, which meant this driver ended up keeping money he didn’t deserve. I’ve been an Instacart customer since 2023, but after finding out how they handle restaurant orders and tips, I’m canceling my subscription. Their refund policy just doesn’t work for me, especially when the tip isn’t returned even if the driver clearly messed up.