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Latest reviews in category

  • Maheshwari Mariappan reviewed
    Instacart.com

    I decided to give Instacart a try since they offered free delivery for first-time users. I checked the prices, added everything to my cart, and confirmed there was no delivery fee. But after I paid and looked at the final bill, there was a hefty delivery charge! The store is just around the corner from my place, so I don't get why the fee is so high. Felt like a scam, totally untrustworthy. I'm really disappointed with this experience, and I doubt I'll use Instacart again. It's frustrating when things aren’t as they seem.

  • Carlos del Valle reviewed
    Instacart.com

    I tried to place a big order, around $200 worth of stuff, around 5pm. Usually, they always deliver my orders without me having to specify anything. This time, though, they confirmed it for pickup. I quickly messaged them saying I expected delivery, just like my previous 5 orders. Turns out, they said I couldn't change it from pickup to delivery. The only option was to cancel and start all over again for delivery. Seriously?! After spending so much time picking out everything, there’s no way I’m doing that again. It's frustrating and honestly not worth the hassle, extra fees, and tips. It's nothing like the smooth experience with Amazon.

  • Roxana reviewed
    FoodServiceDirect.com

    Awful first experience followed by more issues. First, I placed an order for a type of yogurt that I can no longer find in my area. The way the items were packaged allowed for the yogurt to move in transit and 2 of the 6 containers spilled all over the place. Additionally, the order was received on Oct 11th and all containers had an expiration of Oct 16th, which is really not great. So I contacted them via chat and I was told I should be hearing back from them within a business day. This happened on Oct 11th, and by October 16th I had not heard back from them so then I emailed the whole chat transcript to their support group. Meanwhile, I had discovered that I had 2 charges on my account for the same amount (close to $100/charge). After much back and forth they gave me a credit for one of the charges and promised to undo the 2nd charge. But did they? No, I had to follow up again and they finally refunded the 2nd charge. On Dec 15th I decided it was time to use the store credit and be DONE with this company. So I ordered the same darn yogurt but this time around the total exceeded the store credit by less than $1 so I had to add my credit card again. I double and triple checked that the store credit will be applied and then placed the order. I immediately saw an alert from my credit card that the charge was for the full amount so I reached out to the company and asked to have to store credit applied. They responded fairly promptly that it didn't get applied when I placed the order and there is nothing they can do. I immediately asked to have the order cancelled and here we are at the end of the 2nd business day since my reply I haven't heard back. Just now I got a shipping notification. So the saga will continue... My advice, stay away from this darn company. I genuinely cannot wait to be done with them and their unscrupulous ways of doing business. Horrible horrible experience!