Reviews Summary

SeamLess.com has a 1.2 - star rating from 5 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Seamless provides a seamless and effortless way to order food for delivery or takeout, making it the easiest choice for those craving a hassle-free dining experience. Offering a diverse range of cuisines, Seamless ensures that whatever one desires, it's conveniently delivered to their doorstep or available for pick-up. With no need for menus or phone calls, customers enjoy a straightforward process without the hassle of repeating orders. It simplifies neighborhood food delivery, offering a user-friendly platform that caters to the preferences and convenience of customers seeking a quick and efficient way to satisfy their cravings.

Key Details:

  • Location: The company is headquartered in New York, United States.
  • Founders: SeamLess.com was founded by Jason Finger, Paul Appelbaum, Todd Arky, Andy Appelbaum.
  • Foundation Date: The company was established in the year 1999.

Customer reviews

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(2.0)
Half the time i'm not being helped properly.
by Lucky

Half the time i'm not being helped properly. Sometimes they mess up, and I am the one who suffers from it. If a restaurant cannot complete my order because they are closed or no longer have the food I want, I still get charged, and im the one that has to wait 5-7 days or more for a refund. Why not instantly refund me so I can order from someone else? Today I placed an order of 2 dishes, but only received one. They're solution is for me to wait a week to get refunded. Great, so now I have to split the food with my wife (which is never an issue for me) only that there are 7 dumplings. The representative abruptly ended the chat when I was still typing. A few of them are rude. If only we could rate them after the chat has ended maybe their boss will take action

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(1.0)
I made a mistake using Seamless
by Gloria

I made a mistake using Seamless to order Pizza Hut. Pizza Hut wasn't aware of the special offer from Seamless. Ordering through Seamless ended up being more costly compared to ordering directly from Pizza Hut. I opted for pick-up instead of delivery. I won't use Seamless for Pizza Hut orders again.

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(1.0)
This company might overcharge
by Michael

This company might overcharge you with lots of extra fees and a recommended tip, making it hard to put a stop to the transaction. If you decide to cancel, they'll likely say a refund isn't possible, offering only a credit for your next deal. The customer support is pretty bad. Overall, it feels like a ripoff.

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(1.0)
The customer support was unhelpful
by hi hi

The customer support was unhelpful, forcing me to rewrite my order, and I was inexplicably charged for two orders. Additionally, the website appears to be malfunctioning, hindering my ability to check and resolve issues. It's disconcerting to suspect potential hacking. If I could assign zero stars, I would. It seems like this service is managed by AI rather than real humans, leading to a subpar and concerning experience.

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(1.0)
They charged me an exorbitant 25% more for a pickup order
by Karen Goff

They charged me an exorbitant 25% more for a pickup order, treating it as if it were a delivery. When attempting to cancel before receiving my order and seeking assistance from customer service, they were rude and unhelpful, abruptly hanging up. Adding to the frustration, the company imposes a substantial 30%+ commission on the restaurant, further highlighting their questionable practices and lack of customer-centricity.

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