I had the worst experience with this app's customer service. I got an order with spoiled meat and melted ice cream. When I reported it, they asked for pictures, which I sent. They said they'd escalate the issue but didn't contact me for a week. Then, they asked for more pictures. By then, I'd already thrown out the bad food. They said, "Sorry, nothing we can do!" I demanded a refund, but after another few days, they refused. No options to return the items or even a receipt to take it back. Just "sorry, pay for rotten food!" I’ll never use their service again. BEWARE!!!